We found The Lenox hotel on tripadvisor for a 2 night trip to Boston. We had to take our 17 month old daughter to the Children's Hospital Boston and wanted to stay somewhere nice. This hotel exceeded our expectations. We stayed in a King Junior Suite on the 11th floor and it was an allergy friendly room (which was a really nice surprise). We had a corner room with fantastic views of the Back Bay area, and the room was very elegant and cozy. We were never disturbed by anyone and never heard noises from the hall or elevators as I've seen some other people post. It was quiet and relaxing! When we checked in, they brought our daughter a stuffed animal and brought us up some milk for her. You don't find people who will do that kind of stuff for you at just any other hotel. Everyone was just over the top nice 24/7 and there were friendly faces all over there place. We had one small issue with the mini fridge in our room, but it was our fault for not calling down to let them know it needed to be fixed. The little door to the freezer part wouldn't close, so everything in the fridge was either frozen solid or in the form of a slushy. But, like I said....after running all over Boston and chasing after a 17 month old, we were too busy to stop and remember to call down. Overall, this hotel was fantastic and we'd love to stay there again. We will be making 2 more trips to Boston over the next couple of months and as long as the rates are decent, we'd love to stay there at least 1 more time!

We found the Lenox in Trip Advisor but of course there are always some unhappy comments so you never know for sure until you get there. We stayed there with our 9 yo grand daughter in November and could not have been happier. It's an old but charming in every way from the lay out to the staffing. We had a very large corner room--no noise! It's hard to describe "charm" but we will never forget the Xmas decorations going up around the hotel and on the street. The lighted "Lindt" chocolate shop on the corner with the Lenox behind it. The staff were wonderful from the doormen to the front desk to the house maids who treated our grand daughter like a princess. We love old hotels with atmosphere and this one was a keeper. We would not stay anywhere else in Boston.

We chose the Lenox for a vacation weekend in Boston and could not have been happier. Excellent, friendly service from the moment we stepped through the door, a fantastic location in the Back Bay, a very spacious and well-appointed room (the suites and junior suites have working fireplaces - its worth the charges to upgrade) and an extroadinary list of available amenities for free or at a small charge.

I'm a longtime busines traveler and typically prefer the well-known premium brands such as Four Seasons and Ritz-Carlton. The Lenox is all that those hotels aspire to be, and then some. We will definetly be returning.

This is a beautiful boutique hotel in a prime location in Boston with outstanding customer service! Have stayed in other Boston hotels and this is tops on our list. Terrific restaurants if you wish not to venture out during your stay. Tastefully decorated and most comfortable rooms. Inviting lobby with fireplace and seasonal beverages and cookies. Aveda bath products and Lindt Truffles with night-time turn-down, and free bottle water are welcome treats. And even a terrific little workout room. Highly, highly recommend staying here as you will be treated like a king / queen. Skip the chains and stay in a unique, quaint hotel in a great location with superior customer care!