We were traveling to Beaumont, TX for my son's national baseball tournament. Made reservations at least a month in advance at the Value Place and secured with credit card. Friday night before we were to travel to Beaumont, I received a call from another family who had reservations at the hotel, and they informed me that they had received a call from the hotel stating that they had overbooked and that a room would not be available. Obviously they were furious. I called the hotel and confirmed that there were no rooms available because of A/C and plumbing problems. They told me that they would put me up at another hotel at their cost until a room came available on Monday. I specifically asked if this was going to be the same type of room I reserved because I was traveling with my family. I was assured it would be. Arrived Saturday and they sent us over to the other hotel. On Monday, I called to find out status of our room. I was informed that they would only have a single bed available, but my name was still on the list. When I confronted them about the additional cost of staying in my current hotel, I was informed that they would only cover the first two nights.

I tried to contact the Regional Manager, but I have not received any return call. I really feel cheated by the hotel. Obviously, management has no integrity, either locally or regionally. Did I mention that they did this to 4 families on our team? Only one family got a room.

1 month before we scheduled and made reservations for our baseball team. I even checked reservation 3 times. Day before arrival received call saying they were over booked and if a room was available I would have one and if not I would have to stay in a partner hote. Other then having a family with a weeks supply for each person, food and baseball equipment to unload and reload to relocate back to hotel when they decide they have a room there wasnt really a problem other then a MAJOR incvonvenience. Received 3 different stories from employees as to why there was this problem. They really didnt care that it was a big pain and really just ruined our relaxation day. It is not worth saving the money to deal with this place. Beds are rock hard and there is a strange odor in the rooms. If can at all afford to stay some place else save the headache and do so..