We had reservation in this hotel for 11/19. it was a stopover on our way to Las Vegas from Colorado Springs. A day before due to weather and some personal issues we decided to cancel the trip. The hotel had been booked through expedia.
I called the hotel to find out if they could refund our money even though the policy required minimum 24 hours. I was shocked to hear a recorded voice message that stated the hotel was under renovation and would not be open until Februrary 2012. Imagine if we had decided not to cancel our trip and landed straight at the hotel on a snowy Saturday afternoon to find out we had no where to stay.
I called super 8's 1800 number and they did not say anything about the hotel being under renovation and said I had to contact expedia for the refund. she did offer me a $30 cashback for my reservation.
I called expedia and they got the same response . Expedia did refund me the money and now the hotel does not show up as available.
Always CALL THE HOTEL YOU MAKE YOUR RESERVATION WITH DIRECTLY!
- Super Eight Moab
- Moab Super 8
- Moab Super Eight
