I booked a stay here for a team I manage in July 2010. We had quite a bit of trouble with the reservation, made worse by the manager barely speaking English.

Upon check in, my company's card was declined. They refused to allow my athletes to check in. I was not physically present, and frantic to let my athletes check in, I gave them my personal card information. Even with that, they weren't going to let them check in until I faxed in the authorization paperwork, which I could not do because I was in the car on the way to the airport!

Fortunately, one of the athletes just paid for it on his card and we reimbursed him. Problem solved. I thought.

6 months later, I am very surprised to check the online statement for my personal account and find a nearly $2,000 charge from this hotel dated January 12!!

I call the hotel, and give them my info. They called me back about a half hour later and said it was all a mistake and that they would issue a refund. They said they are under new management and that when they were reviewing old paperwork, somehow my account got charged.

Of course the refund takes time to process, so $2,000 of my money is tied up for at least a week, if not longer!

I am very disturbed that they still had my personal account information, when authorization paperwork was never filled out for it, and that they would just put a giant charge on it 6 months later without even attempting to contact anyone from my organization first.

I now have Days Inn headquarters and my bank's fraud division on the case, but the fact that this happened at all is extremely upsetting.

The good news is that this hotel appears to have a new manager that appears to speak English. The bad news is that they appear to have no qualms about placing unauthorized charges on accounts from stays 6 months prior.

Pros: 2 blocks from the "L" line to downtown; minimal street noise; free parking; easy access from north or south; clean
Cons: "breakfast" is an apple and a bagel (or similar); parking garage is teeny-tiny.

The desk clerk was very poor, on the cell phone all the time and in the back room. You had to ring the bell for him to appear. The air condiltioner didnt work and he said all rooms booked up. Then he stated if we wait until noon the next day may have a room available. We didnt want to waste half a day of sightseeing to wait for a room. We had to keep the windows open for air and being on the street side was noise of traffic all night long. He said they only have maintenance man once a week on Friday to fix things so no fixing of the air conditioner then. The next morning we went down for the sparce continenetal breakfast and the coffee maker was broke. The morning before everything was out and had to summon the desk clerk from behind again to restock. He didnt bother to check before if it had adequate supplies. They need a desk clerk who is responsible and cares about his job. It may be cheaper than other motels in San Francisco but you certainly dont get your moneys work. Dont stay there.

I would stay here again. the price was fair, front desk man (Danny) was welcoming and helpful, the room was clean(very important) with no nasty odors, and roomy. It is a short walk to the beach, the zoo, and public transport. Also located close to the highway, making it easy to get to.