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Hotel Rex, a Joie de Vivre hotel: Traveller Reviews

3.5 of 5
562 Sutter St, San Francisco, CA 94102
Hotel amenities
Hotel Rex, a Joie de Vivre hotel
Ranked #26 of 239 hotels in San Francisco
4.5 of 5 stars 801 Reviews
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801 reviews from our community

What travellers say about this hotel
  • Very friendly(16)
  • Wine reception(8)
  • Sutter street(7)
  • Free wifi(5)
  • Good size(5)
  • Would highly recommend(4)
  • Extremely helpful(4)
  • Few blocks(4)
  • Wireless internet(3)
Traveller rating
    447
    267
    54
    23
    10
Only show reviews for Family (67) | Couples (326) | Business (110)
Date Rating
1 review
3 helpful votes 3 helpful votes
“The hotel with the best customer service!”
5 of 5 stars Reviewed 11 February 2012 via mobile
3
people found this review helpful

Stayed at the Hotel Rex for 4 nights at beginning of Feb 2012. First visit to the West of America, San Francisco and the hotel, which was recommended by BA, was fantastic. Lovely room, 714, which had a extremely big bed, iPod dock, widescreen TV and well equipped bathroom. The staff at the Hotel Rex are brilliant and help out with any requests without being the usual customer service staff. Very friendly, helpful and approachable. The wine reception the hotel offer every night, 5-6pm is brilliant and set you up for the evening exploring San Francisco. The movie night is a nice touch also! So pleased to find a hotel that offers an Eco-friendly service with the added advantage of a $5 bar credit for every day that you don't need housekeeping! Would definitely recommend the Hotel Rex to couples hoping for a romantic time away as the hotel is a home away from home! Thank you the Hotel Rex for making our time away so special!

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Samb214 about Hotel Rex, a Joie de Vivre hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
1 review
3 helpful votes 3 helpful votes
“A short stay that'll stay with me for a long time”
5 of 5 stars Reviewed 8 February 2012
3
people found this review helpful

We stayed in San Francisco for 3 days to see the sights and made a last minute booking with Hotel Rex because of it's low price and surprisingly high ratings. We weren't disappointed and neither will you be if you stay here. The hotel itself is small, not boutique small but it's definitely not high volume. The rooms are very neat, well presented with an interesting literature based theme. The hotel is also quite green focused (as is the way in San Francisco), however I was pleased that the 'green' options were that, optional and I did not feel pressured by any means. Hotel Rex provides you with the usual amenities such as cable & a mini bar and we were encouraged by staff to use the mini bar for what ever we needed and to just remove any mini bar items we needed to.

What set them apart for me was one particular night of my stay.
I had to make arrangements for my girlfriend and my 7 year anniversary dinner. Both the bellman and the concierge helped me greatly going through a number of options for me as well as providing me a reservation at a fantastic nearby restaurant, Palominos. With a great seat along with a wonderful walk along the pier I owe all the boyfriend points I earned to the staff at Hotel Rex.
As we arrived home after a fantasic dinner and walk we were greeted with champagne and chocolate covered strawberries! I have never reviewed any other hotels I've stayed at before but I felt obligated to spread the word about this wonderful hotel.

Stay and you won't be disappointed

Room Tip: Get a room in floors 3 and above.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Central, pretty and convenient”
4 of 5 stars Reviewed 6 February 2012
3
people found this review helpful

I was in San Francisco in November 2011 and we chose Rex mainly due to the reviews on tripadvisor and its central location. The hotel is right in a not so loud part of the center on the foot of Nob Hill, minutes from Union Square and next to the cable lines. So public transport is not needed for visiting most of the sites with the only exception being the Mission, Haight Ashbury, Castro, Alamo Square and Golden Gate Park. With regards to the hotel itself, rooms are very nice and pretty, and quite spacious for a SF central hotel, even though a bit small by american standards. Staff is excellent, always helpful and very knowledgeable. The public spaces are quite intimate and small enough to feel at home. On the down side, prices do remind you the fees you would pay in London or Barcelona for an equivalent hotel and also the crowds may be considered a bit pretencious by some. But all in all a very good stay and a great match for a dreamland city like SF.

  • Stayed November 2011, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia
Contributor
18 reviews 18 reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Old ... but still good!”
5 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

Just spent 2 nights there. Great, central location within easy walking distance to excellent shopping, Chinatown, the piers, etc. They really take advantage of the age of the hotel with a cozy "library" feel in the reception and dining/lounge areas. People of all ages and pairings quietly enjoyed the cloistered early evening wine offering. My room was small, but very well appointed and comfortable. Others have commented on the total commitment of the staff to meeting the needs of all guests with a true sense of sincereity. That I found to be true from check-in to a 4:00am checkout. I look forward to returning there with my wife.

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask finder45 about Hotel Rex, a Joie de Vivre hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“A true reflection of San Francisco”
5 of 5 stars Reviewed 23 January 2012
5
people found this review helpful

This is a different hotel to most chain styles. It has its own unique and quirky style but certainly doesn't lack sophistication. The rooms are generous and welcoming.
The staff are the drawcard for all the Joie de Vivre Hotels and the Hotel Rex staff are no exception.
They greeted us warmly and gave us touring suggestions that were appropriate for a family with two boys aged 11 and 13yrs. Their suggestions were not typical but certainly gave us a better insight into lifeand history of San Francisco. Its location is central and the nearby shopping is fantastic. This was my first time to San Fran and we sadly only had three nights here. We would highly recommend this hotel and would definitely stay here again..

Room Tip: I stayed in a room at the end of the hall ( away from the street and the lift)
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Additional Information about Hotel Rex, a Joie de Vivre hotel

  • Rex Hotel San Francisco
  • Hotel Rex
  • Hotel Rex San Francisco
  • Rex San Francisco
Address: 562 Sutter St, San Francisco, CA 94102
Price range (per night):* 225 AUD - 529 AUD

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Hotel Rex, a Joie de Vivre hotel
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