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Turtle Bay Resort: Traveller Reviews

4.0 of 5
57-091 Kamehameha Highway, Kahuku, Oahu, HI 96731
Hotel amenities
Turtle Bay Resort
Ranked #1 of 1 hotels in Kahuku
4.0 of 5 stars 1538 Reviews
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1,538 reviews from our community

What travellers say about this hotel
  • North shore(118)
  • Very nice(37)
  • Palm terrace(33)
  • Golf course(33)
  • Pool area(30)
  • Beach cottage(26)
  • Ted bakery(23)
  • Breakfast buffet(20)
  • Great Place(20)
  • Ocean view room(15)
Traveller rating
    686
    459
    208
    115
    70
Only show reviews for Family (353) | Couples (733) | Business (42)
Date Rating
Senior Contributor
48 reviews 48 reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
“Good but lacking detail”
3 of 5 stars Reviewed 12 February 2012 via mobile
2
people found this review helpful

This was our third time to turtle bay resort. We had a great stay and my family enjoyed the trip. We stayed in a beach front bungalow, it was more than we expected the room to be as far as location and proximity to the ocean. The room was showing its age though and I hope the new management will pay attention to those details. The paint was pealing from the humidity, the furniture scratched from so many years, and the main hotel is definatly showing its age. Although we had a good time and the grounds are amazing the construction going on around the hotel was horrible and intrusive. The hot tub was closed 6 of the 7 days we were there and the large pool was freezing because the heater was broken. The employees were nice for the most part aside from a few of the front desk staff. They should be the nicest as they are the first impression. Would I stay here again? Yes BUT not until they finish construction. The location is quiet and beautiful and the ONLY hotel on the north shore. The locals are so nice and eat away from the hotel. The hotel food is horrible, especially that wanna be italian joint. who the he** goes to hawaii for italian food, especially bad italian. The housekeeping service was great, always has been. They all need pay raises and to be comended. The shops are great and the new Surfer Bar is amazing, now if only the hotel could all look as good. Go and have a good time but be aware of the construction and dont expect the Aloha spirit from the employees, very few have it.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask darthvader78 about Turtle Bay Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Turtle Bay Resort, Manager at Turtle Bay Resort, responded to this review
14 February 2012
We are happy to hear you had a great time with your ohana at Turtle Bay. Mahalo for sharing what you enjoyed, including our beautiful location, the shops we offer and our new hang out Surfer, The Bar. We are sorry you were disappointed with the condition of your room. As you noticed during your stay, we are in the process of renovating our hotel. Construction of the main lobby was completed in January and now our Lobby Lounge is open. Guests can get delicious hand crafted coffee and espresso drinks at the Lobby Lounge by day and signature cocktails in the afternoon through evening. We will pass on the kind words you have for our housekeeping staff. It sounds like front desk service requires more attention and we appreciate your feedback in this area. Mahalo again for sharing your experience with us. We will sincerely look into it to help improve.
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Los Angeles
Top Contributor
54 reviews 54 reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
“Last minute vacation, great surprises since my last visit.”
4 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

I've visited Turtle Bay resort before, and my last trip was not nearly as nice as this one. My room was much bigger, and had great views of the beach, pool, ocean, and mountains.
The best addition they have made is all of the new activities. The Scooters are fun, Helicopter tours look great. You can also ride horses, surf, snorkel, rent bikes, play tennis, make Lei's, play Ukulele, and there were several surf competitions there are the resort. How cool is that? My last visit, I don't think half these options were available. I can't even remember all the activities that were available for cheap, and many for free. There was so much going on there, you would think the beaches would be so packed you couldn't have private space, but that is not true at all. There is so much beach here, I often walked for several minutes before seeing another beach-goer in the distance. They really have made the resort a much funner place.
Downfalls are, the bathrooms still desperately need to be updated. The shower and toilet are filthy and the curtain rod was splitting, stopping the shower curtain from sliding properly. The lighting in that room must have been inspired by a prison. The couch had stains and did not look clean at all, and the construction on the room below on my last day was ridiculous. I am sure they want to do all of these upgrades, and I hope they have them done before my next visit, but it wouldn't stop me from going again. I can't imagine anyone would run out of things to learn, do, or see even after a month. There is so much going on, and the Surfer bar is a nice addition. Skip Waikiki and come straight here, after you stop and get groceries of course. I highly recommend bringing your own food because it'll cut down on the high prices at the resort eateries. Give it a shot, I'm sure any downfall will be nothing compared to how much fun you'll have.

Room Tip: Rooms over the pool will be noisier than others because there is live music and tipsy vacationers.
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Turtle Bay Resort, Manager at Turtle Bay Resort, responded to this review
14 February 2012
Aloha! We a thrilled you enjoyed your experience with us at Turtle Bay. We are happy you took advantage of our HeLe HuLi Adventure Center, which offers several activities ( Helicopter tours, segway tours, moped rentals, horseback riding, pony experiences, surf lessons, kayaking etc.) to enjoy around the resort and North Shore. Mahalo for recommending us!
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Seattle
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Love this property”
5 of 5 stars Reviewed 10 February 2012
3
people found this review helpful

This was my 1st time at this property and will not be my last. I love the proximity to the ocean and the spot lights they have on at night facing the ocean so you can see the waves crest and break. The staff was very friendly, especially Ann B. If I had a choice to pay for 7 nights here, or get 7 free nights in Waikiki, I would choose to stay pay and stay here.

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Turtle Bay Resort, Manager at Turtle Bay Resort, responded to this review
16 February 2012
Aloha! We are delighted to hear you loved your stay at Turtle Bay! We are glad our beautiful location and friendly staff made your experience a positive one! We will be sure to let Ann B. know her aloha spirit made a difference! Mahalo for sharing your thoughts and giving us a perfect rating on TripAdvisor. We look forward to welcoming you back in the future. Aloha!
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“**PERFECT***!”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

This place is wonderful. From the front desk staff to housekeeping, to the lovely woman @ the coffee bar who remembered our sunrise order after the second morning of our stay...everything was absolutely perfect. Our extended family group ranged in age from 6mos., thru teens and beyond and everyone was happy! How often does that happen? Don't miss the spectacular trail rides @ the stables.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ekcyep about Turtle Bay Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Turtle Bay Resort, Manager at Turtle Bay Resort, responded to this review
14 February 2012
Aloha! We are happy our Turtle Bay ohana made your ohana’s experience at the hotel a wonderful one. We take pride in our staff and the aloha spirit they provide. We are thrilled your whole family enjoyed Turtle Bay! Mahalo for the perfect review on TripAdvisor. We hope your ohana comes back to visit us again soon!
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North Canton
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“very nice and clean room”
5 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

We stayed 1 wk and found so much to do and see right here at the resort. The beach has great snorkeling!

Room Tip: Get a 5 th or 6th floor
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Typeman about Turtle Bay Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Turtle Bay Resort, Manager at Turtle Bay Resort, responded to this review
14 February 2012
Aloha! It is wonderful that you enjoyed your week with us at Turtle Bay. We are glad you enjoyed not only our beautiful location, but your room and snorkeling! Mahalo for the perfect rating on TripAdvisor!
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Additional Information about Turtle Bay Resort

  • Turtle Bay Hotel
  • Turtle Bay
  • Turtle Bay Kahuku
  • Turtle Bay Resort Oahu
  • Turtle Bay Resort Hawaii
  • Turtle Bay Oahu
Address: 57-091 Kamehameha Highway, Kahuku, Oahu, HI 96731
Price range (per night):* 268 AUD - 405 AUD

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