My husband and I traveled up to Wisconsin for a Packers game & we stayed at the Settle Inn Kaukauna. The hotel itself (appearance, cleanliness) wasn't that bad. The people at the counter were corteous excluding one gentleman who was only there for a short period of time so I wasn't able to get his name. It seems that they overbooked my room, which they didn't tell me until I got there. They had me in 3 different rooms for a 4-day trip. I finally convinced them that if I absolutely had to switch rooms, which I felt I shouldn't have had to, that I was only going to do it once. I got downgraded into a regular room from a room with a jacuzzi & refrigerator. The other people supposedly booked before us in November so they had 'first dibs'. I would have left the hotel and checked in somewhere else, that's how angry I was but it was New Years weekend and I was lucky to have a room so unfortunately I had to swallow this. I think they knew that, which is why they weren't willing to budge or try to accomodate me. I don't think that's good business. Otherwise, Wisconsin was beautiful and the Packers won the game. Thank god for that :D