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Holiday Inn Express Germantown: Traveller Reviews

2.5 of 5
W 177 N 9675 Riversbend Lane, Germantown, WI 53022
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Holiday Inn Express Germantown
Ranked #4 of 4 hotels in Germantown
4.0 of 5 stars 19 Reviews
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19 reviews from our community

    Trip type
Traveller rating
    8
    4
    4
    2
    1
Date Rating
Springfield, Missouri
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“One Time is Enough For Me”
3 of 5 stars Reviewed 18 October 2011
1
person found this review helpful

I choose Express properties because they are typically consistent in the amenities and offer strong value for both business and personal travels. Well, not always.

This is the second Milwaukee area property that I’ve stayed at that that just isn’t up to the brand (the New Berlin Express is worse). I got room 142 and my biggest complaint is that if a room isn’t clean, I’m not going back. I can't stand dirty carpet with hairs and crumbs and whatever else is crawling around. In a bit of irony I found two quarters on the floor alongside the bed.

Room Tip: Maybe go for the 2nd floor?
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  • Stayed September 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Zender33 about Holiday Inn Express Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jkugler, General Manager at Holiday Inn Express Germantown, responded to this review
19 October 2011
In reading your review of our property allow me to apologize for any and all problems. Our goal is to never let a guest leave feeling unhappy about their stay. I appreciate the feedback. We have now completed our renovation at the hotel. We have replaced carpeting through out the entire hotel. Again I do apologize for the problems that you had during your stay.


Julie Kugler
General Manager
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Big Lake, Minnesota
Top Contributor
224 reviews 224 reviews
Reviews in 122 cities Reviews in 122 cities
114 helpful votes 114 helpful votes
“Details make it poor”
2 of 5 stars Reviewed 29 September 2011
1
person found this review helpful

At best this property could rate average. I would usually stay at the HGI a few miles away but they were booked. I have had decent luck with HIE so for $100 bucks I decided to give it a whirl. Front desk staff was courteous and efficient. The room had a musty smell. It was offensive enough that I was forced to open the window. Overall the rooms are a little worn, beds are adequate. The TV is small for the size of the room. The carpet in the room was damp when I awoke in the morning..and although I had become accustomed to the musty smell, I identified the root cause. The shower worked fine, standard HIE amenities and smallish towels in the bathroom. When I tried to engage the sink drain, the handle came off in my hand.
The breakfast selection consisted of sausage patties, scrambled eggs, HI cinnamon rolls, cereal, yogurt, biscuits and gravy. The english muffins were stale and there wasn't a piece of fresh fruit to be seen.
Had it not been for the musty smell I would have rated this average. I can recommend if you travel with your own bottle of Febreeze.

  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Triplewin about Holiday Inn Express Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jkugler, General Manager at Holiday Inn Express Germantown, responded to this review
19 October 2011
I am sorry that your stay with us was not what you aniticipated. I will be looking into the problem that you had in breakfast. It is our standard to have fresh friut on our breakfast
buffet. We serve the foods of that Holiday Inn Standards. We have addressed the issues
that you had in with room. It is my goal to correct all issues that are in a room before
guests check in. I do apologize for the inconvenience that you had while staying with us. Please feel free to contact me at the hotel. I would like to have you come back and stay with us again.


Julie kugler
Gerneral Manager
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Madison, Wisconsin
1 review
“A Wonderful Stay”
5 of 5 stars Reviewed 31 August 2011

My family and I had a great stay. We found so much to do in the area. The pool at the hotel was wonderful. The kids played in the pool forever. There is a patio right off from the pool area. We soaked up the sun while the kids played in the pool. Everyone at the hotel was very nice. One of the housekeepers tolds us all about the area and every;thing that we could do. She should get a big raise. We went down to the lake front, and for my kids it was the first time. She told us about a fair going on. We had a blast. The rooms were very nice and clean. That is a big facter for my wife. I would tell all my friends to this hotel.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask itskatie182 about Holiday Inn Express Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clio, Michigan
Senior Contributor
28 reviews 28 reviews
Reviews in 27 cities Reviews in 27 cities
6 helpful votes 6 helpful votes
“Nice place”
4 of 5 stars Reviewed 27 June 2011
1
person found this review helpful

They are remodeling, and are forthright with what's going on, with a sign in the lobby stating where they're working, and what they're trying to achieve. After I went to dinner, there was a guy caulking in the hallway, but there was none of the typical mess and mayhem that goes along with remodels. Very nice place, great pool/hot tub area. The typical H.I.E. breakfast in the morning (why do they all have the overly-watery eggs??) would be the only real downfall to my stay here. Excellent rooms, comfy beds, more like a business suite with a desk and couch/table areas, not just a bed and a TV.

  • Stayed June 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask talimar about Holiday Inn Express Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Menomonie, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Horrible customer service!”
1 of 5 stars Reviewed 28 December 2010
1
person found this review helpful

Don't reserve a room with a debit card! I did and they withdrew the money from my account 2 weeks ago when I made the reservation (cost $180) and then took out another $230.70 after I stayed there. When I called to inquire, i was told that it was because I used a debit card and the money will be refunded in 3 to 4 days. Great to have my account overdrawn over the Christmas holiday. I was told I just have to wait for it to be refunded by some Odessey group. Watch your account closely if you stay there. I was never told I would have an extra $230.70 taken out and then refunded later on top of the cost of staying at the hotel.

  • Stayed December 2010, travelled as a couple
    • 1 of 5 stars Service
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Ask Ellen60083 about Holiday Inn Express Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle Church, Manager at Holiday Inn Express Germantown, responded to this review
4 January 2011
Thank you for the feedback regarding the trouble you had when using a debit card to both make your reservation and upon check-in at the hotel. In reviewing your reservation and experience we realize now that the reservation was to be paid in advance which is why your debit card was charged after making the reservation. However, we have also made some internal changes in our procedures for guests that use a debit card upon check-in to prevent this from happening to others. Again, I appreciate the feedback and apologize for the inconvenience that this has caused.
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Additional Information about Holiday Inn Express Germantown

  • Holiday Inn Germantown
  • Germantown Holiday Inn
Address: W 177 N 9675 Riversbend Lane, Germantown, WI 53022
Price range (per night):* 97 AUD - 144 AUD

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