I have always found Best Westerns to be pleasant, clean and comfortable hotels - nothing luxurious, but certainly good value. Not so much with this one. I did book this on Priceline, so perhaps that explains the surly attitude of the check-in lady, who barely made eye contact and made me feel as if she thought I had stolen the room, even though I had paid very close to the regular rate I would have gotten with my Senior discount.

The first impression is not great - the lobby is smaller than most bedrooms and it includes the "business centre" (computer), a couple of couches and the breakfast room with 4 small tables (I'll discuss the breakfast later).

In fairness, the room itself seemed clean and was a reasonable size. But it looked a lot like the roadside motel rooms which we used to rent in the 60's when we were first married and couldn't afford an actual hotel. This room could very well have been decorated in the 60's and never updated. There were dark brown drapes, a blue-grey rug, harvest gold (like the old fridges) bed spreads, and a sort of wine or burgundy chair and ottoman. Everything else was beige except the greenish trim on the baseboards and doors - except where the peeling paint revealed previous paint colours. There was a modern heating/air conditioning unit that worked well and a small fridge and micro.

When we got in the room, we noticed that there was a hospital stool and an extra grab bar beside the toilet, so it was obviously a handicapped room. My wife called the check-in lady to ask for a regular room (hoping that there was a slim chance that it might not be so depressing looking). The lady said that we had booked the room on Priceline and had asked for a handicapped room which was ridiculous since neither of us is handicapped and I certainly know that I didn't request a handicapped room. My wife suggested that we did not want to take the room in case someone who actually needed it might not get it - sort of like not parking in the handicapped spot out of consideration for someone who actually is handicapped. The reply was that she would not give us another room because we booked on Pricline and that was that.

As for the bed (2 double beds in the room - so don't try for a queen or king), the fitted bottom sheet was so loose (and thin) that it kept bunching up all night. My wife though that it hadn't been laundered since there were small stains in several spots. But on closer examination, it just appeared that was just worn through in spots, so much so that you could see right through it and that made it seem like it was stained. Anyway, whatever mattress cover was under the sheet was very lumpy and combined with the paper thin sheet, made for a poor night's sleep.

As for breakfast, it was pretty lean pickings - no make-your-own waffles, no hard boiled eggs, no English muffins, no peanut butter no yogurt and no regular tea bags. Bagels were the size of mini-dounuts (if you tried to put one in the toaster, I have no idea how it would ever come out). The plastic bowl for the cereal was so thin, it literally broke on the edge when I picked it up, spilling milk all over the counter. Even the plastic knife was so thin that it was nearly impossible to spread cream cheese (the only decent thing there) on the toast.

The only reason that I rated this dump as "Poor" and not "Terrible" was the very pleasant and cheery young lady who was on the desk at check out. Sorry, I didn't catch her name, but Best Western should reward her for being the only really good part of our stay.