I recently made reservations for my family for a 4 night stay at Ramada Strasburg in Strasburg, VA, however, due to the disgusting accomodations and dangerous situation they place my family in we checked out on the second day. Upon checking in they had our room rate wrong. The rates had been reduced online, which is where I originally made the reservation. I called ahead and spoke to Chris who said that he would be happy to adjust the rate....this was not done however. We checked in to Room 329 around 10 PM on 4/21/2011, the sheets were rumpled as though they had not been changed, I notified the front desk and they said that they would address it in the AM when housekeeping was in. The next day, towels were dropped off in our room, but the beds were not made nor changed. The hotel serves breakfast. When I told the elderly woman on duty that the eggs she was serving were FROZEN, she told me to step into a closet area and microwave them....I was HORRIFIED when I opened the door to see a dirty broom closet with a tiny microwave on top of an old refrigerator. There were roach and ant traps on the floor and there were boxes of muffins and pasteries sitting on the floor. There was no coffee, milk, sausage or forks and there were only about 8 people eating breakfast. Everything was disgusting! On the SECOND morning the fire alarm went off around 8 AM, my husband and I took our three children into the hallway to leave through a stairwell and were told by a housekeeper to ignore it as someone had burned toast in the kitchen. We continued on out of the bldg only to find the 2nd floor engulfed in smoke...the front desk clerk said there was a fire in Rm 207...fire truck arrived however the hotel was NEVER evacuated!!! We were on our way to the pool across the parking lot so we continued there only to find the pool so gross two of my children refused to get in! The ceiling was covered with fabric draping to keep the insulation from falling into the pool. Needless to say, when the fire trucks left, we CHECKED OUT and went to the Holiday Inn in Front Royal. This was the worst Easter vacation we had ever had in a Ramada Inn!!! I would like to be reimbursed for the cost of our stay....$143.44.
- Ramada Strasburg
- Strasburg Ramada
- Strasburg Ramada Inn
