Many times we find ourselves expecting more for less. We take our Dollar Store attitudes everywhere in hopes of finding the gem where the customer service is at a level “we” as the customer would likely never adhere to if we were subjected to a 12 hour shift of tired, grumpy, jetlagged travelers…BUT this one delivers – GREAT JOB! I always recognize the performers during my travels; however, this time I did not get her name - NOTE: for the management, we checked in around 8pm on the 21st of December and stayed in room 521. Immediately we were greeted with a smile, received our keys in less than 2 minutes (helps to book in advance) and were repeatedly asked about our room conditions each time we passed the counter. The receptionist was professional and polite, something lacking in most customer service centered businesses especially during the holidays. Oh and thank you for the fresh coffee. Moving on…
The rooms were a little dated – meaning the newer sleek style you may see in a new Hampton Inn was not there, but that’s more of an observation not a complaint. The bathrooms were very spacious and the walk-in shower – NICE – and please tell housekeeping “fine job!” The bed was comfortable, TV – good and the room comes with a fridge, microwave, desk, and free Internet (a lost amenity in today’s money hungry hotel chains). My only complaint with the room was the settings for the AC/heater. Now please understand it worked GREAT, but the only setting was either “jet blast or jet blast”. But in the scheme of things, it’s not something that would sway my choice of venue. NOTE: to the customer – the AC/heater controls are on the wall upon entry.
As for the dining option – a little limited; so order pizza or Chinese to your room, walk to the hotel next door and eat (get your 10% coupon from the Hampton Inn front desk) or just simply stop on the way and bring something. NOTE: there is a WaWa ½ mile from the hotel that serves sandwiches.
Oh and one last BONUS! The Park and Go (cheap long-term airport parking) is about a 2 minute drive down the road. The reviews on the Park and Go are superb; however, I will publish mine upon my return to pick up my vehicle.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 January 2012
I am so glad to hear that my front desk agent went above and beyond to make your arrival easy and enjoyable. We try to make every guest feel at home the second they walk through our doors and it is very nice to see that it is appreciated, I will make sure to pass this on to my agent. I am sorry to hear that you had a hard time finding restaurants around the hotel, we have a list at the front desk of restaurants that are located within a 3 mile radius of the hotel (directions included) that I will make sure you get during your next stay. Thank you so much for this fabulous review, and please feel free to stop by the front desk to say hello when returning for your car.
Thank you for your business, I look forward to having you stay with us again!
Tonya Hopkins
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC