Had great potential. Basic cleanliness of unit is good, but don't look too close. The bed was comfy, and the sheet were clean but had lots of holes. the quilt was filthy. The shower head doesn't work and it would take a week to get wet in it. We complained to Steve but he didn't do anything to fix it, I ended up taking in a bucket to rinse off with. The bathroom was somewhat clean, but the shower and floors could do with a good scrub. They only supply one towel per person, and one tea towel in the kitchen. After three days there's no hope of it being clean.
Now to the kitchen and the clean it up or be charged policy. There is a 25.00 charge for leaving dishes in the dishwasher, and a heftier charge if you leave the place dirty. We arrived to a full set of dishes that all needed to go in the wash before we could use them. I'm not picky as I've traveled through asia, S. Amer, and Africa where standards are questionable at best. I figure if you're hurrying to make the 10am check out or get on the road you just throw the dishes through a rinse cycle on the dishwasher (who cares if you only have 5 or 6 - water restrictions be damned), or you quickly rinse them in the sink, dry with a dirty towel and put them back in the cupboards. Whew! saved yourself the 25.00 charge, and dodged the bigger penalty.
At 190.00 a night, call me crazy but I expect the bedding to be clean, and not having to do 2 loads of dishes, pots and pans before we can use them when we arrive. The hotel thinks they are saving themselves work but honestly you're just driving away clients from ever coming back.
It's a shame as the place has a great location, and nice layouts of units.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 March 2011
Dear 2011Mommy,
Thank you for your review. We are sorry you did not enjoy your stay.
I feel there may be some misunderstanding regarding the exit requirements. We simply ask that any dirty dishes be placed in the dishwasher as you leave. This is normal practice in self-contained apartments. A fee only applies should an apartment be left in an unacceptable condition e.g. food stuffs smeared on furniture and walls, broken furniture, burns to carpets etc.
Our apartments are thoroughly cleaned after each departure and spring cleaned yearly i.e. carpets shampooed, interiors repainted, window coverings cleaned etc.
Considering the extreme wet weather recently it's hard to believe that until last year we had experienced an 8 year drought. Hence the low flow shower rose fittings and other water saving devices that are installed in most hotels, homes and public venues throughout Australia.
Being self-contained, all apartments are equipped with laundries which differs to hotel rooms which are a single room serviced daily.
We encourage all guests to contact reception if they have any concerns about their apartment. Please don't hesitate to so in the future as these things can be rectified immediately. We hope we can welcome you back to 'C Bargara' in the future.
Kind regards
Wendy Moss
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC