My husband and I were there in June of 2011 and January 2012 and just loved it there! We love it so much we want to go again this June with our 2 kids! Emailed the hotel for a quote on January 27th and was emailed back saying within 72 hours would get a reply today is February 4th and still no reply! I guess my business aint important to them! I guess ill have to take my business elsewhere! Disappointed customer R Hoadley

My husband and I booked our yearly vacation to Cuba this year, once again. We booked early in Sept. to go on Jan. 11, 2012-Jan. 18-2012.. decided to book VIP this year and were very glad we did so.
The extra you pay for the VIP package is very much worth it. We recieved separate check-in, a fabulous room, with 2 balcony doors, one in bedroom, one in livingroom, large bathroom, with jaccusi tub..and the fridge was filled daily with beers, soda, and water. The first day, we were welcomed to our room with a complimentary bottle of white rum.
The view from our room, which was room # 1468 was incredible. I would book that room again in a minute, to return to Tryp.
The buffet was good, always a variety of foods, and stations preparing hot foods to your liking. The breakfast was fabulous, making omelets and fried eggs in front of you , by order.
The other restaurants, which were automatically booked for us, when we purchased the VIP package,,, were great. The Italian and the chinese were my favorites. ! My husband loved the BBQ Grill... however, there is no washroom facility in this one, you have to go to the gym across the road.
The gym is a good size and has a sauna too.
The beach was amazing, always able to find a seat,,maybe not always in the same spot, but always able to find something. The water was rough for 3 of the 7 days we were there, but we still enjoyed it. The waves were amazing.
The quiet pool was our other favorite spot.. where Edgar at the pool bar made us our own special sour Edgar drinks.. not on menu... but ask and he might remember the ingredients, which my neice and I selected.
All in all, the resort staff was amazing.. always willing to help with anything and always happy and smiling. Of all the resorts in Cuba and Dominican Republic that we have been to,,, the staff at Tryp Cayo Coco were simply ... the best.!!!
Thanks for a wonderful vacation and an escape from winter.

This was our second time at this hotel, the last time being in May 2011. At that time, a new manager had arrived called Alberto Jerez Ruiz Larrea. At that time, although we thoroughly enjoyed our holiday, we felt that the hotel needed sprucing up a little. We spoke to Alberto, and he told us of his plans. 8 months later, (Jan 20120) we returned and found that he was true to his word. Lots of improvements had been made with still further plans to do something about the lagoon under the hotel which can sometimes be a bit smelly. Also, it is scheduled for the rooms to be updated.
Alberto is a very nice person who is very approachable and likes nothing better than to mix with his guests. I have seen him on the beach before 7:00am checking things out, and then later he can be seen in the buffet checking out the quality of food and service. He is always around checking on one thing or another. The British are very well thought of in the Cayo's, as they think it is wonderful that we sit on an aeroplane for 10 hours to visit them. I would recommend this hotel to anyone thinking of visiting the Cayo's. I cant wait to go back again.
John McKenzie & Frances Thomson

My husband, myself and two children (ages 6 and 6 months) went to Tryp Cayo Coco from January 15-22, 2012.

THE GOOD
- I had e-mailed the resort to request a ground floor room because we had a baby and Jorge made sure that was done. We had an early flight and got to th resort around 10:30am so out room wasn't ready but that was okay, our maid Alexi tried hard to get it done quickly for us when the people checked out.
-We enjoyed the food and were surprised so many people had warned us about the food in Cuba, we brought every condiment with us but only used the ketchup. The pizza place on the beach was great and the International restaurant was very good as well, the BBQ was really good but was typical bbq food, the oriental was pretty good also. I ate at the beach restaurant almost everyday for lunch and loved the chicken skewers with fries. The buffet had lots of grill stations that were very tasty.
-The grounds were beautiful and kept clean, our room was clean, the pool was nice, clean and child friendly but very cold.
-The daily entertainment seemed to ramp up around 3pm and it was geared towards the adults, apparently there was a childrens club but there were only posters it was never mentioned through the entertainment staff. There were two ping pong tables tables which kept people entertained all day.
-Staff were generally great and always appreciated anything we gave them
-We felt the store didn't overprice for necessity items or rum and the vendors didn't overprice their souvenier items so we didn't haggle at all.
-I broke my toe on the beach and the medical staff were great even though I had no idea what they were saying.
-Felt very safe on the resort and it was very lively, there was always music going (at a good volume) and we enjoyed that

THE BAD
-Although the food tasted good it did not agree with my husband and I, it is now a week later and we are still having stomach issues (we did not get upset stomachs until 5 days into the trip), so take Ducoral before you go or take a bottle of Pepto Bismol for daily use.
-The drinks were very inconsistent, never tasted the same twice.
-The rooms were dated but acceptable except for the bathroom, specifically the tub, it was old and dirty looking, I hated bathing my baby in it. We also had 2 cockroaches in our room throughout the week that we saw.
-The TV's were very old and the remote stopped working, they gave us a new one taped together with a band aid (gross!) and we had to keep re-programming it to make it work.
-No way to get any extra money, we walked to the next resort because they had a bank in hopes that they would give us money and the the only reason she did is because I had broken my toe and really needed it to pay my medical bills.

THE UGLY
-On the last day I wanted to exchange $5.00 cdn to have extra money at the airport, I was supposed to get $4.74 pesos back and the lady gave me $4.00. I walked away and thought that was too little, I went back to see the paper that you have to sign and I said you owe me $4.74 she says no you were in room 707 then she knew what I was talking about and huffed and gave me 4 more coins which was .40 pesos. I then corrected here again and she gave me a total of $4.70. Now to someone reading this it may seem petty but who knows how much or how many times people are getting ripped off on a daily basis and the fact that she was annoyed with me wasn't fair. Always check your money and compare it to the paper you sign....if you do the math they are cleaning up on a daily basis.

Generally it was a good trip, we are still undecided as to whether or not we would return to Cuba, we would not return to the Tryp for sure and we would not return to Cayo Coco because there is nothing there.