Where do i start. After we booked in and were shown to the room, reality struck. 1940 throw back room. The room was very dated!! There was a very small portable tv on a very old cabinet. The four poster bed was a joke. Its was rickety with a very POOR matress. There was no duvet cover, but a duvet within two sheets! The blind had white paint all over it. The bathroom was disgusting. The window handle was broken, there was no heating in there. It had no extracter fan, and the tiles were riddled with mould!! The ceiling was covered in mould and so too was the blind!! If there was heating, extracter fan and the window opened, this may not have happened. The kettle had a faulty plug, and there was no legal evidence of PAT testing on any electrical appliance.
The biggest joke is the hotel has a plaque outside claiming to be 2 star tourist board rated. I have an email (i can send anyone) from the hotel direct saying they are two star. I contacted Visit England who confirm they aren't registered and carry no stars as far as they are concerned. (can forward the email)
They also claim on other hotel sites, and via stickers at the hotel and on their website pictures to be AA rated. You guessed it! The AA said they ARE NOT AA RATED!! False advertising via their pictures and on the hotel window (1997 AA rated)
I have made appropraite complaints with the Environmental Health, Trading Standards, Tourism for England and the local council and ALL of them have opened cases. I have plenty of pictures i can send anyone (and will put them on here also). I also have some video footage showing the appaling conditions.
I have raised a court claim for a refund as the manager isnt willing to offer one or acknowledge my compalint with a decent reply, except to say he wont be blackmailed!!!!!
Although on the second night we were given a decent room, the point is the first night we werent and no offer of a refund was given for a disgusting room which we had to stay in. Would they change us at 2am when the bed proved too difficult sleep in?? Course they wouldnt. We also had a small child so we couldnt just drag her up and out. PS - We didnt go into the bathroom until the morning as we arrived late in the night. Had we of we certainly wouldnt of stayed in this environmentally dangerous, mould spore riddled room.
It is of no great surprise to now see over 800 NEGATIVE reports across the interent about this hotel!! And all the feedback from the hotel is SORRY WE ARE IMPROVING and making wild excuses for their poor service. PLEASE BEWARE AND STAY SOMEWHERE ELSE!!!!!!
