We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Park Hotel London: Traveller Reviews

2.5 of 5
327 Cranbrook Road, Ilford IG1 4UE, England
Hotel amenities
Park Hotel London
Ranked #4 of 10 hotels in Ilford
3.0 of 5 stars 127 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

127 reviews from our community

    Trip type
Traveller rating
    9
    45
    33
    14
    26
Date Rating
southampton
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“BEWARE AWFUL”
1 of 5 stars Reviewed 7 February 2012

Where do i start. After we booked in and were shown to the room, reality struck. 1940 throw back room. The room was very dated!! There was a very small portable tv on a very old cabinet. The four poster bed was a joke. Its was rickety with a very POOR matress. There was no duvet cover, but a duvet within two sheets! The blind had white paint all over it. The bathroom was disgusting. The window handle was broken, there was no heating in there. It had no extracter fan, and the tiles were riddled with mould!! The ceiling was covered in mould and so too was the blind!! If there was heating, extracter fan and the window opened, this may not have happened. The kettle had a faulty plug, and there was no legal evidence of PAT testing on any electrical appliance.

The biggest joke is the hotel has a plaque outside claiming to be 2 star tourist board rated. I have an email (i can send anyone) from the hotel direct saying they are two star. I contacted Visit England who confirm they aren't registered and carry no stars as far as they are concerned. (can forward the email)
They also claim on other hotel sites, and via stickers at the hotel and on their website pictures to be AA rated. You guessed it! The AA said they ARE NOT AA RATED!! False advertising via their pictures and on the hotel window (1997 AA rated)
I have made appropraite complaints with the Environmental Health, Trading Standards, Tourism for England and the local council and ALL of them have opened cases. I have plenty of pictures i can send anyone (and will put them on here also). I also have some video footage showing the appaling conditions.
I have raised a court claim for a refund as the manager isnt willing to offer one or acknowledge my compalint with a decent reply, except to say he wont be blackmailed!!!!!
Although on the second night we were given a decent room, the point is the first night we werent and no offer of a refund was given for a disgusting room which we had to stay in. Would they change us at 2am when the bed proved too difficult sleep in?? Course they wouldnt. We also had a small child so we couldnt just drag her up and out. PS - We didnt go into the bathroom until the morning as we arrived late in the night. Had we of we certainly wouldnt of stayed in this environmentally dangerous, mould spore riddled room.
It is of no great surprise to now see over 800 NEGATIVE reports across the interent about this hotel!! And all the feedback from the hotel is SORRY WE ARE IMPROVING and making wild excuses for their poor service. PLEASE BEWARE AND STAY SOMEWHERE ELSE!!!!!!

  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask 2jars about Park Hotel London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
1 review
2 helpful votes 2 helpful votes
“Do not book”
1 of 5 stars Reviewed 21 October 2011
2
people found this review helpful

Whatever you do - do not book this hotel. Laterooms clearly stated that it was not payable in advance, and cancellable. The following day they took £400 without authorisation. Each time I phone, the manager isn't there - this has been ongoing for over a week now and staff have no clue how to deal with a complaint. Totally unproffesional way to run a business! Will be seeking legal advice now.

  • Stayed October 2011, travelled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask carla b about Park Hotel London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager, Manager at Park Hotel London, responded to this review
24 February 2012
Dear Carla B, thanks for your review, booking was done through laterooms for Olympics 2012 period and not directly with our hotel. Terms and condition are different for Olympics 2012 period, Park hotel operates 24 hr reception to serve our guest around the clock and we have email address and other communication to contact our management. I would also like to advise you to contact laterooms regarding your reservation as you didn’t book our hotel directly with us. Hope this would have clarified you concerns. Cancellation policies are different for the Olympic period. You can call us on 0208 554 9616 if you want to speak to us.

Thanks
Sandra Norvaisiene
Manager
Park Hotel Ilford, London
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Ilford hotels

Gidea Park Hotel
4 of 5 stars
Show Prices ABS:HotelCheckRates-d1563909?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Premier Inn Loughton Buckhurst HIll
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d189375?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Arran Guest House
4 of 5 stars
Show Prices ABS:HotelCheckRates-d1778714?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Grand Residences by Marriott - Mayfair - London
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d275428?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
No photo provided
4 of 5 stars
Show Prices ABS:HotelCheckRates-d571624?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
england
1 review
2 helpful votes 2 helpful votes
“hated it”
1 of 5 stars Reviewed 11 September 2011
2
people found this review helpful

we arrived from norfolk as we was taking our son into london for the day,the man at desk was polite and took us to our room,well my heart sank big time,first look one double bed one single,the room was dirty there was a frigde in the room which im not sure why,it was dirty and mouldy inside.The tv sat upon this which what we read from what was ment to be at this hotel should of been sky tv but no..The bedroom was dirty the paint work wasnt very nice at all,we had stains on the double bed quilt,i felt really dirty just being there.The bathroom was okish not great but we had shower and toilet.This hotel has four houses and we was in the one through the court yard,the hall stairs and landing are filthy,doesnt look like the carpets ever been cleaned.After we had been out for the day i did go and complain,told them that i wasnt happy bout the state of the room all i got back was well this is only a 2 star hotel,personally i wouldnt give it any stars.I feel this hotel is ither a half way house or for people to go when thay dont have anywhere to live.We will never go there again it was awfull.I have got photos and passing them on to last minute.com

Room Tip: ask to see other rooms or get your money back
See more room tips
  • Stayed September 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes
Ask 20112001 about Park Hotel London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahsan Latif, Manager at Park Hotel London, responded to this review
18 October 2011
Dear madam thanks for your review about your stay at Park Hotel, I apologise for not exceeding your expectations but I am glad to inform you that we also have newly decorated rooms available and we are in process of decorating all our rooms with best possible facilities to meet our guest requirement. Please let me know about your next trip to our hotel I would make sure that you get the room as per your expectations.

Thanks
Ahsan Latif
Manager
Park Hotel Ilford, London
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“Would stay there again”
4 of 5 stars Reviewed 2 September 2011 via mobile

Hassle free cheap clean hotel,friendly staff,only quibble ,they didn't sell bottled water.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask 69tasty about Park Hotel London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahsan Latif, Manager at Park Hotel London, responded to this review
18 October 2011
Dear 69tasty thanks for your review about your stay at Park Hotel; your feedback is very important for us. I am glad to know that you liked our facilities and our staff services. We at Park Hotel are committed to provide our guest the best possible services to make their stay good. Hope to see you soon for your stay at our Hotel.

Thanks
Ahsan Latif
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotherham, United Kingdom
1 review
“Basic but very good”
4 of 5 stars Reviewed 27 July 2011

I stayed her for 3 nights in July and found it to be ideal for my particualr needs. Yes the room was basic, but was absolutely spotless on my arrival and on each day after that. Bed was very comfortable but could have done with better pillows. Brand new shower had been installed into the bathroom room and again was spotlessly clean each day. Plenty of tea & coffee avaliable in room although I had to put kettle on floor to plug in as I couldn't find a plug near the table it was on.
Breakfast was ok if not spectacular (would rather have Bacon than Turkey rashers, but guessing that that is for owners religius beliefs so understand why), but beware the times during weekdays which, if you are not on a business trip and out before 9am, might mean you miss the breakfast sitting (I did on the Friday).
My only minor quibbles would be that the pillows were old and flat and needed replacing and that my room (No:17) was a little bit noisey with people (staff included) seeming to forget that someone was trying to sleep in the room.
All in all though very happy with it for the reason (HV Festival in Victoria Park) & amount I paid. If festival is on again next year (& Olympics doesn't send prices soaring) I would certainly stay again.

  • Stayed July 2011, travelled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask AndyW1963 about Park Hotel London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahsan Latif, Manager at Park Hotel London, responded to this review
10 August 2011
Dear Andyw1963 thanks for your review, I am glad to know that you liked your stay at Park hotel Ilford, and we assure you that we are committed to provide our guest an enjoyable experience with affordable price and give them the real value for money. Hotel does operate 24hrs reception to serve our guest around the clock and extra linen can be provided on guest request, Please do let me know when you are planning to visit us again so that we can arrange your room as per your request.
Hope to see you soon.

Thanks
Ahsan Latif
Manager
Park Hotel Ilford,London
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Park Hotel London also viewed

BEST WESTERN Ilford Hotel
3.5 of 5 stars 83 Reviews
Ilford, Essex
Show Prices ABS:HotelCheckRates-d1656614?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Cranbrook Hotel
3 of 5 stars 63 Reviews
Ilford, Essex
Show Prices ABS:HotelCheckRates-d580597?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Britannia Inn
4 of 5 stars 22 Reviews
Ilford, Essex
Show Prices ABS:HotelCheckRates-d1977472?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 10 hotels in Ilford, ranked by popularity »

Been to Park Hotel London? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Park Hotel London

327 Cranbrook Road, Ilford IG1 4UE, England
Price range (per night):* 66 AUD - 240 AUD

Owners: What's your side of the story?

If you own or manage Park Hotel London, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Park Hotel London
Show the lowest price for this hotel (from our partners)
Show Prices