It’s with hesitation that I write such a poor review of our experience at Chantry Barn, after all the lovely comments that have been posted about it.
I booked the barn with the lady of the house via email two and a half months before our wedding. I told her we were making the booking for our wedding night and she was charming.I paid the £40 deposit happily.
She asked me a range of questions: what mobile number would we have with us on the wedding day, what was our address and when would we like to pick up the key. I answered the first two questions and completely forgot to answer the third (when would we pick up the key). However I did check that it would be ok for us to arrive at gone midnight on the wedding night.
The next two and a half months passed in a blur, and we rocked up on our wedding night – having forgotten completely to pick up the key to the B and B. I must point out that at no point in the two and a half month lead up to the wedding – or on the wedding day - had either owner EVER rung or emailed us to check when we would pick up the key.
On the wedding night, still in my wedding dress, we crept up to the barn and found it locked (understandable of course - they may have thought we would be 'no shows').
We then went to the main house where the light was still on and knocked (quietly) to ensure we didn’t wake any guest up.
An IRATE man answered the door – and I mean IRATE. We told him who we were and he started to shout at us, telling us we were supposed to be there at 12.30pm to collect the key (not true – we had never said what time we would collect the key!).
He shouted that we were ‘SO RUDE’ and that ‘he couldn’t believe how inconsiderate we were’. I was truly shocked at how he spoke to us.
We told him that we could go elsewhere as our taxi had not left yet, but he stormed past us with the key and flung open the barn door, telling us we ‘might as well stay’ now we were here.
At this point I was very upset and it was up to my husband to calm this man down and stop him shouting. He told the man ‘there has obviously been a misunderstanding but I think you need to calm down'.
After some coaxing this man finally calmed down and apologised for how rude he had been to us, but by then it was too late.
He KNEW it was our wedding night. He saw me standing there in a wedding dress, and he was still appalling rude to us.
The next day I didn’t go to breakfast because I was too upset. My husband went though, and met the lady of the house. She said she had heard how rude her husband had been to us. She was very apologetic, but still tried to defend what had happened by ssaying she hadn’t been sure when we were collecting our key.
My husband pointed out the fact that neither of then had ever tried to call us on the wedding day – or anytime before – even though they specifically asked for our mobile numbers for that very reason.
The lady accepted the full £60 payment for the room (on top of the £40 deposit which we had paid) which really surprised me. After being so rude to us, on such a special day, surely they should have offered us a discount?
I left as soon as possible that next morning.
To give the lady credit - who had always been very polite to us - she offered to send me some flowers after the stay. I declined the offer as I would rather have forgotten the whole experience. Its taken me nearly three months to even write this review!
On a positive note, my husband says the breakfast was very nice, and the barn we stayed in was romantic and cosy.
The lady was also charming throughout the awful experience.
I do apologies for the long review but I would warn everyone staying here to ENSURE they pick up their key before they stay, otherwise they will be treated in a truly awful manner.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC