My room was on the ground floor in an out building away from the hotel, next to a fast flowing small river, which runs through the village. The initial impression was that the room was damp; and there was never any heating on, in spite of the fact that we had several days of wet weather. I saw one or two of the other rooms in the same block, and they seemed much nicer, with balconies and views of the surrounding hills. I may have just been unlucky, I suppose.
The restaurant/breakfast room was invested with flies, which was a constant concern; particularly at breakfast, which was a buffet. The service at dinner was sometimes very slow, and the meals were of a poor standard, with little choice.
My shower gel was never replaced after the first two days. There was no free wi-fi at the hotel. In fact, they wanted 5 euros for 15 mins, which was a complete rip-off.
However, Giswil is a delightful location.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC