The weather was wonderful. The room was OK. It had refrigerator, microwaveowen and a cooking place, and all the tools for making your own food. Cleaning was excellent. I was glad I had all inclusive taking in account the high prices for food and drink. However the food was not very good. It was bulk style made and the quality moderate to poor. There was much to select between and normally you found something which was eatable. All inclusive with local drinks in the sunwing version is very special. It is only a few drinks you could choose between irrespective whether it is local or not. The bar srvice was extremely slow especially when you were on all inclusive.

The pool area was good and my 8y old daughter really enjoyed the holiday. There were so many kids to play with, and my daughter would have given 4 or 5 starts (She loves french fries and sausages - I do not). Location is in the middle of nowhere, but the entertainment was good.

In conclusion to receive other than a mediocre evaluation the hotel needs to something about food and bar service

The hotel is only aimed at Scandinavian people with kids. We have previously been to a Sunwing hotel on Crete which was much more suitable for couples. We loved that place, and were therefore very disappointed with this hotel. It is high rise, tacky and full of very rude Scandinavian people with unruley kids. That said, if you have kids they will be well looked after here, and if they throw tantrums, you will fit right in.

We chose this hotel for two reasons really, the facilities (internet and gym) and the price, it was very cheap. A few hours after checking in we realised what a mistake we had made. Luckily it got a little better as we got a new room (the original room was on the 7th floor - great view and a tiny balcony). The new room was on the ground floor, seperate bedroom, large bathroom with a double shower and a balcony where we could sunbathe on sun loungers all day. The only bad hting about the room as that it was located right in front of the stage, where they held kiddies shows several times a day...
We wanted a hotel where we had access to a gym, and htiso ne had. Though you had to pay € 12 per person it was worth it. They had classes too, and the ones we went to was really good. The gym staff was friendly. The spa was very pricey. Didn't try the treatments as they were always booked (how?).
The staff on the reception, bar two people, were moody and not very helpful. They seemed bored and not bothered about their job/service.
The hotel is very Scandinavian, and pretty much all guests are Scandinavian. Some of the reception staff did not even speak English.
The pool area is big and really good. This kind of make up for the fact that it is a 10 or 20 minute walk to the nearest beaches. The best time to use the pool is in the afternoon when all the kids are getting ready to eat dinner at the same time.
You seem to have to pay for everything. No aircondition, but you can rent a fan for € 18. The internet cost € 25 for a week, if you use it a lot it is well worth it. The wireless internet is available everywhere, also in your room and the speed is decent.
We ate the breakfast once. Only one word can describe it: Mayhem. Quality and choice was decent. As it shoudl be for € 8.
We had dinner at the La tasca once. The service was very typical latin. Pretty decent and friendly, incredibly slow. We asked three different people for our check, but didn't get it before we got up and consemplated walking away. Food was ok. We ate in the village a couple of times, other than that we went to the Spar in the town (approx 10-15 min walk) and made out own food.
There is a minimarket on the resort. This will get you most things you need, at a hefty price compared with the Spar.
The town itself is ok and not too touristy compared with for example Pourto Rico. It easy to get around using the local bus (€ 1-2) or taxi (€ 4-5) to Porto Rico.

We would def not go back to this hotel, and probably not to Gran Canaria either. But reccommend the hotel to anyone with kids who want to be completly carefree and sheltered (and bored).

We spent our christmas holiday 2009 at this hotel .
We had a 3 rooms apartement. Beds good but no air condition so I had to sleep with open window every night. That would generally not be a problem, but our apartement had bedrooms towards front of hotel and every morning we wake up from the early busses picking up or coming with guests. That made a lot of nois and starting at 4 o clock several mornings this was a disturbance. And after the busses- then came the garbade car and then a lot of delivering food etc. cars. Also we had strong winds during our stay and the we heard the blowing sea really good all night. all this could have been fixed by lokcing the window but then if would be to hot to sleep. so i highly recomenned air condition. Because of this I felt really good coming home and got a good night sleep again.
I would also like to have a bigger kitschen area and a tv that worked. Some evenings the weater was really bad with a lot of rain and wind so then you spend your evening time inside your apartement.
outside areas was very nice. good swimmingpool and nice minimarked. We had the christmas buffet and that was very good. We also had a couple of meals in the other restaurant on the area and it was ok. Nice shows almost every evening and nice spa but only cold water in the jaccusi. to bad. It is difficult to take a walk along the sea. Humpi way and be aware of the waves. they once came over the wall and we got very wet taking a sunbade on our chairs.
I got really ill during our stay - throwing up for 24 hours and needed a doctor. My husband went down in the reseption and they orded a doctor to my room in half an hour on a saturday night. very good. I was then sent to hospital for treatment and got medication. This was very good service. We had booked several tours from the hotel and we could not do it because I got ill and they paid us back for every trip that we could not do. So that was very good service.
From the hotel you can take the bus just across the street to puerto rico - playa del Ingles. it is very easy to get around by bus. It is also just a short walk into town.
Ok hotel but it would do much better with air condition.

The most dirty and bad hotel I have ever been to: Worn down, small rooms and really bad cleaning of the public areas. If you are looking for a dreaded holiday in the most crappy area of GC this is it...

The breakfast is ok if you get there between 9:45 and 10:15...

Do not go there!!!