Given the reviews I saw on this hotel, we decided to give it a go. We always go to another 5 star in Maspalomas, so we had certain expectations but appreciating that it would always be a different experience. Wow, how it dissapointed me.
Pro's
1. Great lobby, wonderful and majestic views.
2. Great sea view from room, it is right on the sea
3. Able to purchase glass of wine from dinner menu is a great idea.
4. Courtyard gave great shelter from the winds
5. Nice outdoor balcony and terrace furniture
6. A4 newssheet of news in various languages and the hotel events of the day given out at brekkie....nice touch!
Con's
1. On arrival, we were greeted by a pretty girl who insisted on taking our big heavy cases. They were far to heavy for her to be lifting on to the trolly. I know it is not PC to say this, but I hate to hand over heavy bags to a lady half my size and weight!
2. The pool area appeared to have just one attendant who stayed firmly in his hut reading or biting his nails. His sole purpose seemed to be to hand out towels and there was no effort on his part to make sure you were ok getting a mattress for the lounger and generally providing that extra value service that you would expect that made sure you were comfortable. If you needed your lounger to be moved to a better position, dont expect the staff to be on the look out to provide assistance if you are older or pregnant. You would have to go and find someone to assist.
3. You get 2 tokens at check in, that you exchange for a towel each day. If you dont return the tokens when checking out, expect a 30 EUR fine for each missing token. An immediate case of the hotel not trusting their guests....not a good sign.
4. The palm trees were badly kept...I would expect to see the trees well maintained, with any dead foliage removed (see pic)
6. The railings that separated the hotel from the beach were rusty all over and disintegrating (see pic)
7. Only one free dinner option - the buffet. Good selection but really very dissappointing compared to what I have experienced elsewhere.
8. If you wish to try other dinner options in other restaurants, you will get a 20 EUR per person credit towards the meal. That means you must have buffet in the same bland "cafeteria" every night if you dont want to pay supplements. If you wanted a set dinner with starter and mains, expect to have to supplement another 20 per person + drink.
9. The waiting staff in the buffet were pretty and neatly dressed and attentive. But that was it. They lacked experience and maturity. Their sole purpose was to take away your plates and to serve the drink. They seemed to lack direction. Waiting for movement at a table that indicated a plate was ready for collection. When asked a question regarding food availability, we received a giggle and "I dont know".
10. No senior staff member ever came around to the table and asked how things were.Suited (pretty) women greeted us on arrival at buffet and took our room number...they had no other purpose that we could see. They maintained a low profile and remained in the background.
11. The music piped out through the speakers at dinner and breakfast was generally depressing slow overplayed classics....Toni Braxton "Unbreak my heart", the "Titanic" theme tune ....not really what you want to hear in a 5 star Spanish chain hotel!
12. Really the entire hotel lacked atmosphere, character or charm. The buffet area was like a work canteen.
13. All drink prices on the menu excluded Tax. There was no easy way to see the final charge including tax until we checked out and saw the complete bill.
14. No weigh scales in the room to check baggage weight or to monitor own weight. Machine in lobby that charges 1 EUR per weight.
15. No wireless internet in rooms, only in lobby. What age are we in?
16. Furniture in rooms, specially the TV cabinet, was old and cheap.
17. Evening music was awful and depressing. People playing Violin and Piano in bar, singing that Gilbert O'Sullivan tune "alone again...naturally". Summed up the place. Its a nice tune, but not for a holiday looking over the ocean!
18. No welcome bottle of water in room in arrival. All drinks in the room have minibar charge. Would expect at least one bottle of complimentary water. No fruit in room. No tea/coffee facilities in room.
Tips
If you like evening sun, you will be very limited at this hotel. In January, you lose the sun in the courtyard about 5pm. The sea view rooms face NE, and the balconies are too cold to sit out on when there is a breeze. You may be able to enjoy it when sun shines directly in from 8am - 10am.
Location - 25 min walk Corralejo, so a bit of a trek. Nice beaches are 10 mins walk or so. No shops around the corner.
Conclusion - if the cons I have listed dont really have a big bearing on your holiday, you will like this place. It is a place that cares about appearance and beauty first, and substance and character are not a priority. If these cons are things that matter to you, avoid this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
Dear Guest,
Thank you for your comment in Tripadvisor.
It’s a pleasure for us that the lobby was to your satisfaction and that you enjoyed the beautiful seaview from our hotel. On the other hand we regret that our hotel did not meet your expectations. We are surprised since at this time of the year the majority of our guests leave our hotel really satisfied.
Since opening our hotel, we have received numerous honours and awards that recognize the value and professionalism of our staff that is always attentive to our guests, having become the unique 5 star luxury hotel of Fuerteventura and one of the best hotels in the Canary Islands. Our hotel is characterized for being cosmopolitan; having a high number of clients from Great Britain, Germany, Spain, Italy ... in other words every European nationality visit us and enjoy our high quality service.
In reference to the towel service and the 20 Euros of discount on our a la carte restaurants, we would like to explain you that our hotel management is in line with other 5 star luxury hotels in the world.
Regarding your check in, we would like to let you know that our hotel has a concierge service which brings your luggage directly in your room.
In relation to the evening entertainment, we would like to explain you that in our hotel there act different musicians every night with a wide range of national and international music to suit all our clients tastes.
The size and charm of our hotel make it feel like a home away from home." We can not share your opinion that the restaurant appears like a canteen. All the ambientes are decorated with love, so also the buffet restaurant “La Alacena Real”. Furthermore, there is always a manager available during the food services, who is controlling the quality of food and service, to guarantee the satisfaction of our guests.
Once again we thank you for your comments and we look forward to welcoming you again in the future.
Kindest Regards,
The General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC