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Hotel Sur: Traveller Reviews

1.5 of 5
Paseo Maritimo 25, 07559 Cala Bona, Majorca, Spain
Hotel amenities
Hotel Sur
Ranked #15 of 18 hotels in Cala Bona
3.5 of 5 stars 135 Reviews
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135 reviews from our community

    Trip type
Traveller rating
    24
    47
    21
    13
    30
Date Rating
Chester, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
“Majorca September 2011”
5 of 5 stars Reviewed 29 November 2011
6
people found this review helpful

Having visited Cala Bona for many years, the locals have always indicated come in September, so we decided on the advice of those in the know, took the plunge to attend during Tourist week.
So do we book a package or late deals, neither suited our requirements for days or flight times so decided a do it yourself method may be fun.
Checked the Monarch website for flights from Manchester to Palma found good flight times and also pricing, next step was to book a Hotel, again having visited many of the Cala Bona Landmark Hotels, thought we would give the Hotel Sur the benefit of our custom, A one star hotel offering value for money, we knew at the time of booking no tv and no air conditioning so no suprises when you get there.

On arrival we both were greeted at reception and proceeded to check in, I enquired about car parking faciity, and agreed with the reception that the best place to park was a car park to the rear of the hotel on the rodway served by the Public Bus, so off I went to park the car, on returning the wife had been shown to her room complete with the cases.
Nice room overlooking the pool. A good start.
Helpful staff, clean and tidy bedrooms also the lift and dining room, the quality of the food could not be criticised by ouselves and there was a choice each time we arrived to take breakfast or the evening meal in the spacious dining room from the self service area. During our stay a Gala Dinner was laid on, excellent food, well presented with a glass of cava to start, well done Hotel Sur.
All in all a very nice experience from a one star hotel which offered that little bit extra, which is not found in corporate establishments, total customer satisfaction, a good point which makes the diffierence to your stay. So as we did not pay 3 or 4 star prices for the accomodation but experienced a friendly place to stay, which was clean with good food.
I am confident the owners will continue building on the customer satisfaction and investing in facility upgrades.

Room Tip: Given the option to change to a front room, but prefer to catch the evening sun so was happy with th...
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Grumpygrandad48 about Hotel Sur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eaglesfield
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“going in the right direction”
4 of 5 stars Reviewed 5 October 2011
4
people found this review helpful

this was a cheap hotel.theirfore you got what you got.it was perfectly run, all the family seemed to no what they were doing.you did not have a big choice of food but what you got was of very good quality...your room was cleaned every day,eccept mondays,towels changed daily.overall a good value hotel

Room Tip: if in rooms overlooking pool . you will need to hire a fan from day one
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ianliz_walker about Hotel Sur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelmsford, United Kingdom
Reviewer
4 reviews 4 reviews
24 helpful votes 24 helpful votes
“Best Value, Unbeatable Staff”
5 of 5 stars Reviewed 3 October 2011
5
people found this review helpful

My wife and I have just returned from our 4th stay here in the past 2 years.
This time we stayed for 4 weeks half-board, and we can only repeat what we have been saying in our other 3 reviews of the hotel Sur, it's a 1 star hotel, the rooms are basic (no air con etc) but clean and well serviced by the cleaning staff. The restaurant is nice and the food is very good with plenty of choice, (although the coffee machine is a bit slow). The bar is very good with plenty of entertainment and the pool area is nice, there's also a gym (for the fitness fanatics) and the family who own and run the hotel with their excellent staff, well I just can't express how I feel about them, they are wonderfull, by far the friendliest, most helpfull hotel staff we have ever had in any hotel we have ever stayed at no-matter what the star rating was, nothing is too much trouble for them and they make you feel as though your part of their family. You can't go wrong booking this hotel for a stay in the Cala-Bona resort. so a great big thank-you to Lorenzo, Kati, their family and the staff for all they do to make everyone welcome.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
south yorks
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“cath n chris rotherham s yorks”
4 of 5 stars Reviewed 2 October 2011
6
people found this review helpful

we have just recently returned from staying at this hotel and i have got to say we were pleasently suprised . To say this hotel is only a one star is an understatement, we found it to be basic but a very clean friendly hotel. The staff were brilliant the cleaners were polite and friendly , the food was ok breakfast was fine and the evening meals were all nice depending what your taste is , and i am a very fussy eater so for me to say that about the food has got to be good . the hotel is in a fantastic place only 50 mtrs to the beach and harbour and cala millor ( that being a livelier place) is only a 15 min walk away and the beach there is brilliant .If its a quiet place you are after then this is the perfect place and perfect hotel, for me and my husband it was a little too quiet and not many people of our age 47 here , it was mainly older people over 60/65 and very young families but cant fault as everyone there were very nice . We would return to this hotel again for a quiet week in the sun

Room Tip: we had a pool view which we found better
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  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask alide64 about Hotel Sur
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Birmingham, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Excellent friendly family run hotel.”
5 of 5 stars Reviewed 25 September 2011
4
people found this review helpful

We have just got back from a mini break at the hotel Sur and hed a fantastic time ,the hotel is very clean and the staff are very friendly and helpfull,infact they couldnt do enough for you,the food is very good plenty of choice, Very good hotel much better than the 1star it is.will be going back again thats for sure,

Room Tip: rooms at the back of the hotel over looking the pool would be quieter of a night.
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask richard m about Hotel Sur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Sur

  • Sur Hotel Cala Bona
  • Sur Cala Bona
Address: Paseo Maritimo 25, 07559 Cala Bona, Majorca, Spain
Price range (per night):* 28 AUD - 71 AUD

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