I booked 10 nights in this hotel on agoda website one night before I was to arrive there. When I got there I discovered that the advertised easy 8 minute walk to Bang Bao entailed walking actually for about 20 minutes through the jungle in the pitch dark (the hotel does not provide flashlights, and I was unable to purchase one in Bang Bao) and being attacked en route by many,many agressive and loudly barking dogs. This scared me totally, and I decided that staying at Cliff Cottage as a woman travelling along would mean that I was basically stuck at the hotel after dark, as it was far to scary to walk into town on my own each evening. And on top of that he restaurant in Cliff Cottage was enormously overpriced compared to restaurants in town. I decided that Cliff Cottage was not suitable for me.
The following morning I met with the owner and explained my fears, and told him that I would want to move to another hotel as it was too scary to stay there. I offered to pay a cancellation fee for leaving earlier than planned. He insisted that I had to pay for the full 10 nights, and that he would refund this payment to me when and if he was able to rent the room out to someone else. I then gave him my credit card, and he refused to accept it (although the room had been guaranteed with my credit card on Agoda site) He insisted that I had to pay cash for the room, and as I didn't have enough cash to do this, he forced me to return to Bang Bao to get more cash and wouldn't give me my passport back until I did so.
After having done this, he told me to call him before I left Koh Chang and he would reimburse me for the money advanced if he had been able to rent the room to someone else.
I checked daily on Agoda and discovered that every night the room had been booked, and called him many times to arrange pickup of money. He never returned my calls. I then emailed him requesting that he contact me in regards to a refund for the nights paid and received the following reply from his wife:
I dislike your email so i will now stick to the terms and conditions of the booking which were
no refunds/amendments or cancellations.
Best wishes
Thasawan Griffiths
This is no place for a women alone, and the owners are not to be trusted on their word. Despite his promise to refund the money paid, he then has his wife blow me off with such an answer.
Bad kharma!
