We stayed one week here. The staff was very friendly, we called ahead of time to let them know we'd be checking in late since our flight landed at 11pm.
However, when we checked in, the first room they gave us still had someone's dirty laundry in it on the luggage rack. They immediately gave us another room, but we lost our upgrade because of availability.
The restaurant is decent pub style food. The salads are actually good, so I'm not sure if they've changed them since previous reviews or if they were having an off day before. Some of their other items are priced and described as more "gourmet" than they really are. I would stick to burgers and easy stuff instead of trying their supposed Irish entrees.
The breakfast is your standard Holiday Inn breakfast, nothing spectacular. The waitress didn't seem to understand that we wanted the menu and not the buffet, though.
The rooms are comfortable and our second room was very clean.
The insulation is better than other hotels we've stayed in, so we were both able to get a good night's rest each night we stayed.
I had an issue with smelling the chlorine from the pool all the way into the hall and the restaurant, but I was also 8 weeks pregnant when we stayed and it might have just been my oversensitive nose.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 October 2011
Dear jlnotary,
Thank you very much for taking the time to write a review and provide us with some very helpful feedback. We love hearing from our guests and do everything we can to correct any issues they have experienced.
The team is very happy to hear that you felt welcomed during your stay. We are sorry that the room you first went to wasn’t ready; we are addressing the issue with housekeeping and the front desk teams. We are glad to hear that you enjoyed the pub! We have been working very hard to improve the entire experience of the pub recently and we are glad to hear that our guests are noticing the difference.
We are glad to hear that you also got a great night’s sleep as that is the most important part of staying at a hotel. We are looking forward to the next time you are in the area and we have another chance to serve you.
Sincerely,
The Holiday Inn Dulles Airport Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC