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Hampton Inn Richmond Colonial Heights: Traveller Reviews

2.5 of 5
403 East Roslyn Rd, Colonial Heights, VA 23834
Hotel amenities
Hampton Inn Richmond Colonial Heights
3.5 of 5 stars 16 Reviews
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16 reviews from our community

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Traveller rating
    6
    5
    2
    2
    1
Date Rating
Ponte Vedra Beach, Florida
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“My 50th High School Reunion and a Memorial Service for my Mother”
5 of 5 stars Reviewed 30 January 2012

This was my 2nd visit to Colonial Heights over a 2 month period. I stayed for 5 nights, I believe.
There was a memorial service for my mother the day after I arrived followed by a big 50th reunion for the first graduating class of Colonial Height High School. The staff at the front desk remembered me immediate from the two month before when I stayed there for my aunts funeral. They as always treated me like family and made sure that all of my needs were met. Like before, other members of my family from out of town stayed there also and were very happy with the staff. The staff is exceptional there and also at Stony Creek, Va. and Williamsburg, Va. I would like to think that they are representative of all Hampton Inns, but I cannot attest to that. I look forward to my next trip to Colonial Heights, Va. and I will make sure that I stay there the next time also.

Room Tip: I have to get a room for handicap and it is huge.. just avoid being too close to the elevators, but...
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  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Senior Contributor
30 reviews 30 reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Good,could be better”
4 of 5 stars Reviewed 19 January 2012

Hampton Inns are invariably top notch, especially in the areas of staff friendliness, complimentary breakfast, and quality/appearance of the rooms.
I would say this particular hotel hit two out of three. Staff was great and breakfast very good. The room, however, desperately needed to be repainted. The wall as you came into the room was very badly and very widely scuffed. Just not what I've come to expect. I mentioned it on the way out to the desk clerk.
Certainly not a show stopper; but, it I find myself in the area again, will likely opt for the nearby Hilton Garden Inn.
I would say they are equidistant from Old Town Petersburg, if that's one of your decision factors in selecting a hotel.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ponte Vedra Beach, Florida
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“FAMILY FUNERAL”
5 of 5 stars Reviewed 10 September 2011

We had numerous members of our family stay at the Hampton Inn for the funeral, and we were very well taken care of. The staff exceeded our expectations to make our stay comfortable. It is a very convenient location to Petersburg, Richmond and Colonial Heights.
i will be back there in Oct. and am looking forward to it.

  • Stayed May 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suhail Arora, General Manager at Hampton Inn Richmond Colonial Heights, responded to this review
3 November 2011
Ms Gregg,
I wanted to thank you for your recent positive feedback. At the Hampton Inn Petersburg-Southpark Mall we strive to provide excellent service, and are glad to hear from you that we are meeting that goal. We value your business, and the time you took out of your day to fill out the survey on trip advisor. If you need anything at all in the future, please do not hesitate to call. Thanks again.

Courtney Baxley
General Manager
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Wilmington, Delaware
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Give this hotel a pass”
2 of 5 stars Reviewed 1 August 2011

My fiancee and I were very disappointed in this Hampton Inn, usually they're pretty good. Our room smelled musty, the shower doors were jammed and were hard to move, the bathroom door stop was laying on the floor, and some of the furniture was stained. She used the lobby bathroom in the morning and there was no tissue in one of the stalls and the mop pail was left in the middle of the corridor.

We notified the front desk of our concerns and they gave us a $25 gift certificate to Olive Garden, which was very nice, but we'll never stay there again.

  • Stayed July 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
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Suhail Arora, General Manager at Hampton Inn Richmond Colonial Heights, responded to this review
3 November 2011
Dear Sir,
I would like to personally apologize for the the inconvenience you experienced during your stay at our Hampton Inn Petersburg-Southpark Mall.
It was very dissapointing for me and the entire staff at the hotel to learn about your experience at our hotel and i have shared your comments with my entire staff at the hotel.
The staff and myself have ensured we are inspecting rooms daily for cleanliness and maintenance issues and have corrected all the concerns you have outlined in your response on trip advisor.
I am humby requesting you to give us one more opportunity to serve you in the future and prove to your our Southern Hospitality and high standards of cleanliness that is expected of us.
I look forward to your next visit and if there is anything i can do please do not hesitate to contact me directly at the hotel.

Thank You
Courtney Baxley
General Manager
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1 helpful vote 1 helpful vote
“Excellent Hotel”
5 of 5 stars Reviewed 8 July 2011

The staff was extremely friendly and they provided some delicious snacks as a result of having to wait for my room. The room was very clean and comfortable. The next day I had breakfast and they had an outstanding spread. I am definitely coming back.

Room Tip: Very Clean
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  • Stayed May 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Paseadores about Hampton Inn Richmond Colonial Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suhail Arora, General Manager at Hampton Inn Richmond Colonial Heights, responded to this review
3 November 2011
I wanted to thank you for your recent positive feedback. We strive to provide excellent service, and are glad to hear from you that we are meeting that goal. We value your business, and the time you took out of your day to fill out the survey. If you need anything at all in the future, please do not hesitate to call. Thanks again.

Courtney Baxley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hampton Inn Richmond Colonial Heights

403 East Roslyn Rd, Colonial Heights, VA 23834
Price range (per night):* 127 AUD - 174 AUD

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