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Candlewood Suites Colonial Heights: Traveller Reviews

2.0 of 5
15820 Woods Edge Road, Colonial Heights, VA 23834
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Candlewood Suites Colonial Heights
3.5 of 5 stars 12 Reviews
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12 reviews from our community

    Trip type
Traveller rating
    2
    4
    1
    0
    5
Date Rating
Key West, Florida
Top Contributor
78 reviews 78 reviews
Reviews in 29 cities Reviews in 29 cities
41 helpful votes 41 helpful votes
“So noisy that they give you ear plugs when you check in. Not kidding!”
1 of 5 stars Reviewed 13 January 2011

I stayed at this hotel for one night. We chose this hotel because it has a kitchen, which when you are on a road trip allows you to eat healthily. It is also part of the Intercontinental Hotel Group chain, and they have a sterling reputation for quality.

Our stay had an unfixable problem, and a fixable problem.

This hotel has rooms facing an active train track and rooms that do not face the train tracks. Our room faced the train tracks. We arrived at night, so I discovered this fact when I read the welcome letter which begins "We are sorry for the train...here are a set of ear plugs." (see photo)

I looked outside our window to see a huge bright white light - one of those parking lot lights perched right outside our window (see photo). For that, there was a set of heavy blackout curtains. The message is obvious: to fall to sleep, you must mask both your hearing and your vision. Clearly, both of these are unsolvable problems.

On top of this, the refrigerator was making horrendous noise, and at midnight were moved to another room. Presumably, this was a one-off problem, and the hotel handled it adequately although the maintenance person was a grump.

Front desk staff was efficient and friendly.

The unsolvable problem of the noise and the light (plugs and drapes are not solutions, they are stop-gaps) make this place a hotel to avoid.

  • Stayed December 2010, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask IaOrana_Maruuruu about Candlewood Suites Colonial Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newnan, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent "Choice"”
5 of 5 stars Reviewed 4 January 2011

We enjoyed our stay at Candlewood Suites, the service was excellent, guest check in excellent, all employee were courteous. The breakfast bar was the best we have ever had. Excellent value. Thank you to all the staff for making our stay comfortable and pleasant.

  • Stayed December 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sstann about Candlewood Suites Colonial Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
“Do not stay here with a pet - RIP OFF”
1 of 5 stars Reviewed 24 November 2009

As a regular Tripadvisor user, for whatever reason, I did not check the reviews of this hotel before my husband and I arrived. I REALLY wish I had. In all my years of travel, I have never experienced such a blatant pet fee RIP OFF!!! It's absurd, and is an obvious attempt to gouge pet owners. There are so many pet-friendly hotels to choose from that charge very small fees and/or refundable fees for a well-behaved pet. This hotel is charging an outrageous $75 FOR ONE NIGHT!!! My itemized bill said $99 for the one night stay, plus a $75 pet fee. After arguing this fee with the hotel manager for 10 minutes, the fee was reduced to $25, which is at least tolerable, though still out of line in terms of what all other hotels charge. And the manager made a point of telling me that the only reason she was reducing the fee, is because I wasn't told about it when I made the reservation. She insisted that the $75 fee for one night is an entirely acceptable charge. This place should be reported to the Better Business Bureau.

Stayed November 2009, travelled as a couple
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Ask AlisonF about Candlewood Suites Colonial Heights
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Southern NJ
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Nice place if you like trains or are deaf.”
1 of 5 stars Reviewed 30 September 2009

This is a lovely hotel and the staff was friendly. We asked for a quiet room and we were given a room on the 3rd floor overlooking the back of the hotel. Little did we know that the train tracks were a few feet away. Trains travel on the tracks every hour all night long, rattling the bed and blowing their whistles as they approached the crossing just beyond the hotel.

  • Stayed June 2009, travelled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask russofSNJ about Candlewood Suites Colonial Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“WATCH OUT - Pet owners beware”
1 of 5 stars Reviewed 7 September 2009

We booked this Candlewood via Orbitz. We had our well-behaved dog with us and were looking for a property that would accept dogs. Orbitz said "Pets Allowed"; so did Candelwood's own site. However, major rip off occured when we checked in - Candlewood charges $75.00 for a pet for ONE NIGHT! Outrageous and NOT DISCLOSED by either Orbitz or Candelwood. BEWARE!!!!

  • Stayed September 2009, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask DaphsDads about Candlewood Suites Colonial Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Candlewood Suites Colonial Heights

15820 Woods Edge Road, Colonial Heights, VA 23834
Price range (per night):* 100 AUD - 117 AUD

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