“So noisy that they give you ear plugs when you check in. Not kidding!”
I stayed at this hotel for one night. We chose this hotel because it has a kitchen, which when you are on a road trip allows you to eat healthily. It is also part of the Intercontinental Hotel Group chain, and they have a sterling reputation for quality.
Our stay had an unfixable problem, and a fixable problem.
This hotel has rooms facing an active train track and rooms that do not face the train tracks. Our room faced the train tracks. We arrived at night, so I discovered this fact when I read the welcome letter which begins "We are sorry for the train...here are a set of ear plugs." (see photo)
I looked outside our window to see a huge bright white light - one of those parking lot lights perched right outside our window (see photo). For that, there was a set of heavy blackout curtains. The message is obvious: to fall to sleep, you must mask both your hearing and your vision. Clearly, both of these are unsolvable problems.
On top of this, the refrigerator was making horrendous noise, and at midnight were moved to another room. Presumably, this was a one-off problem, and the hotel handled it adequately although the maintenance person was a grump.
Front desk staff was efficient and friendly.
The unsolvable problem of the noise and the light (plugs and drapes are not solutions, they are stop-gaps) make this place a hotel to avoid.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC