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Sunset Beach Resort: Traveller Reviews

2.0 of 5
32246 Lankford Highway, Cape Charles, VA 23310 (Formerly Best Western)
Hotel amenities
Sunset Beach Resort
Ranked #3 of 4 hotels in Cape Charles
3.0 of 5 stars 50 Reviews
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50 reviews from our community

    Trip type
Traveller rating
    7
    12
    9
    7
    15
Date Rating
Millsboro, Delaware
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
“Happy New Year”
3 of 5 stars Reviewed 22 January 2012
2
people found this review helpful

My husband and I spent 12/30-1/1 at the Sunset Beach Resort. This was our second time at the hotel. We were expecting a quiet time since our last visit was in the warmer months and we thought fewer people would be there. We did not know there was a special for fishermen and there were many noisey men that had parked their trucks and boats in the back of the hotel. When they returned from their fishing day they had to share stories I am sure, but they did quiet down later in the evening. Much to our dismay of course, they were up early the next day (12/31) for another round on the water. It was very early and they were very noisey. My husband and I were awakened by the slamming of doors,diesel pick-up trucks running, and loud talking around 5 am. We were not expecting to wake up so early. The room was very nice, but by no means sound proof. When we first arrived we did have trouble with the television reception, but the staff helped us quickly get a clearer picture. The staff at the reception area and the housekeeping staff have been very nice to us. We did not have the difficulties with staff some have talked about on this review site. This stay we also had the problem with the hot water in the shower that is mentioned. While showering, the hot water would come out scalding, and I would have to jump away from the water flow. The sunsets were absolutely gorgeous both nights we were there and made up for any inconvenience of noise and scalding hot water. The hotel also had a New Year's Eve party we did not know about until we signed in so we didn't take part in the event, but my husband and I still had a very enjoyable time.

Room Tip: Make sure the fisherman deal is not on if you would like a room over looking the bay. These men are...
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  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by kbking40 for Cape Charles
Ask kbking40 about Sunset Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harmony_Management, General Manager at Sunset Beach Resort, responded to this review
9 March 2012
Thank you for choosing to stay with us again at the Sunset Beach Resort. I agree that our sunsets are fabulous. We are sorry to hear that the fishermen were too noisy and kept you from being able to sleep in. We will be more careful in where we place our guests in the future to ensure that everyone is able to enjoy all that Sunset Beach has to offer including quiet mornings. As for the New Year's Eve Party we are so sorry about the unexpected celebration. Again, we will have to be more careful about where we put our New Year's Party people and our guests looking for peace and quiet. Thank you for taking the time to write your review and we hope to see to you again soon.

Pam Spells
General Manager
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Winter Park, Florida, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“pretty good”
4 of 5 stars Reviewed 18 December 2011
2
people found this review helpful

been here twice. decent price for a room. rooms are good service was iffy. best part was the bar/grill on the beach. best crab cakes on the planet. i would defiantly suggest this place to others

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Alex H about Sunset Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harmony_Management, General Manager at Sunset Beach Resort, responded to this review
9 March 2012
We must agree with you that the crab cakes at the Sunset Grille are the best on the planet! We will continue to work towards providing our guests with stellar customer service and will not be satisfied until we have reached that goal. Thank you for writing your review and we look forward to seeing you soon.

Pam Spells
General Manager
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New York City, New York
1 review
2 helpful votes 2 helpful votes
“Amazing Staff”
3 of 5 stars Reviewed 25 October 2011
2
people found this review helpful

My husband and I had had a very difficult week and pulled into the Sunset beach resort late at night on our long trip home. The staff were very welcoming and I cannot thank them enough for finding my wedding band after we had left, and for going out of their way to make sure it was returned safely. What a wonderful experience. Thank you Phyllis and Betsy!

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Anne O about Sunset Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harmony_Management, General Manager at Sunset Beach Resort, responded to this review
26 October 2011
We must agree with you that we do have an "Amazing Staff" at the Sunset Beach Resort! Thanks for complimenting the staff and we are happy that you had a good stay with us. Please come back again when you can stay awhile and enjoy the wonderful property!
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Sharps, VA
1 review
“Beautiful location; hotel improving, still needs work”
3 of 5 stars Reviewed 13 October 2011

Gorgeous beach setting on the Eastern Shore of Virginia across from the Eastern Shore of VA National Wildlife Refuge, and convenient to Kiptopeke State Park, Cape Charles & Sting-rays Restaurant. Friendly & helpful staff. Mattresses & linens have been upgraded. Items that beg repair: Wireless Internet access is only in lobby. Guest Laundry has no dryers. Ice machine is leaky & not sanitary appearing. ALL CARPETING needs to be replaced. All rooms need mini-fridge & microwave. Breakfast needs more whole grain, high fiber & fruit options.Price is too high for the value.

  • Stayed October 2011, travelled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask rabidkayaker about Sunset Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harmony_Management, General Manager at Sunset Beach Resort, responded to this review
26 October 2011
We are so glad that you enjoyed our beautiful setting at Sunset Beach Resort. We believe there is no more lovely place on the Eastern Shore. Since taking over the hotel earlier this year we have made many improvements. We are so happy that you noted the new mattresses and linens. We do not yet have internet access in all of the rooms. However, if guests ask for a room with internet we are happy to oblige. We do carry some fresh fruit and whole grain cereals at breakfast. So far as the price we offer competitive rates for the area. Where else are you going to get a view like ours?! Thanks for taking the time to write a review and please come back again.
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Baltimore, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Disgusted”
1 of 5 stars Reviewed 11 October 2011
3
people found this review helpful

This hotel was one of most dirties hotels that I have stayed in and I travel quite a bit. Very expensive and it was not worth the price. The bathroom drain did not work properly. Every time we took a shower, the water would not drain and we each had to wait for the water to drain before the other person could take a shower. Because the water could not drain properly - the stub was very dirty the following morning. Immediately upon entering the suite - there was an unpleasant odor. The soap dish was broken and the sofa bed sheets looked like they have not been changed in a very long time. We arrived around 2:00am in the morning - so we had no choice but to spend the night, however, the very next day we checked out of the hotel. I would rather have slept in my car than this hotel room. If you can find a better place to stay, please do not stay here.

  • Stayed October 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask neilap about Sunset Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harmony_Management, Manager at Sunset Beach Resort, responded to this review
12 October 2011
We find your review very curious and think you have confused our hotel with another? Our housekeeping staff has been thoroughly trained and are monitored very closely. We have made many improvements and do not permit improper bathroom facilities.
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Additional Information about Sunset Beach Resort

  • Sunset Beach Hotel
  • Best Western Cape Charles
Address: 32246 Lankford Highway, Cape Charles, VA 23310 (Formerly Best Western)
Price range (per night):* 91 AUD - 168 AUD

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