Comment:
I was a guest at 2828 West NW Loop 323 Tyler, TX 75702. I am very upset with the customer service I have gotten from the manager. A few days ago a few items were stollen from my work truck. Some tools and a cooler a few hundred dollars worth of stuff and tools. I told the manager thinking he may take action as a good manager would do, but he did NOTHING!So I stayed a couple of nights thinking it may be safe now, but was I wrong. This morning 9-19-2009 I went outside and there were more things missing from my truck not to mention a ladder that cost 400 dollars.I am very upset and disappointed with the inn. I called and they told me there is nothing they could do about it even with the fact that they have camera's. Needless to say I will tell my story to everyone that will hear me including the 100 customers I see on a daily basis and the hundreds of friends and family I have on facebook and myspace. I may have been paying a value rate but I ended up having to pay as if I stayed at a 5 star hotel. This is atrocity and infuriating. At a time when security and comfort is the most desired quality, your inn provided me with none and the negligence and poor customer service your manager provided me with was insulting. I have learned my lesson and I will tell everyone I know so they may be spared the troubles and headaches your company has caused me and my workers. I am starting to believe it may have been the staff from the inn since the manager seems to be neglectful in looking over the "security camera's" if there actually is any. That may be a fluk as well. A lie to boost sales.Huh, bad, very bad!!
Julio Kretzmeier

We also picked this hotel because of positive Trip Advisor reviews, but were quite disappointed. The service was not that great and the woman at the desk was actually rude to my wife when she couldn’t remember our room number. The hotel in general looks old and run down and probably is in need of repair. The balcony up to our room looked unsafe due to wear although it held up for our stay. Inside the room and in the lobby/dining area the décor is dated (although you can live with that) and one of our pillows had stains all over it while another pillow harbored the unwelcome surprise of a spider crawling out! The sink drain was stopped up so you could only run the water for a short amount of time until the sink would overflow. The air conditioning unit worked well, but like most things in this hotel, was well worn with broken coverings over the control panel. Overall the room was clean if quite aged. However, expect to find your own breakfast elsewhere as the free continental breakfast is more like “free vending machine delights” although there was some grapefruit there sliced in large unmanageable chunks- very disappointing. We checked out as fast as we could to find a decent breakfast! I would not recommend this hotel unless it’s your last resort.

I picked this hotel because it was rated #1 by Trip Advisor. What I found was an old hotel that needed updating. We booked a 2 room suite, king size bed and non smoking. When we went in the room, we found it to be one room and smoking. After calling the desk they apologized and reassigned us a room. We then entered a two room suite, non smoking but 2 double beds. Oh well! The breakfast was awful. It consisted of frozen waffles, doughy biscuits and gravy and a mixed array of little frosted donnettes and yes, TWINKIES cut in half!!! We left and went down the street for something else. It was very disappointing, because I had totally relied on the trip advisor rating scale.

This a very nice hotel in Tyler, Tx. I use it everytime I come here. The price is resonable and the rooms are clean and spacious. the beds are comfortable. carpeting needs to be replaced as it is very worn but not damaged. the staff is very friendly and it is very well located right at the intersection of hwy. 69 and the north loop 323. Breakfast is decent but not the best. I would recommend this hotel for personal and business travelers.