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Homewood Suites by Hilton Houston-Stafford: Traveller Reviews

3.0 of 5
4520 Techniplex Drive, Stafford, TX 77477
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Homewood Suites by Hilton Houston-Stafford
Ranked #7 of 16 hotels in Stafford
3.5 of 5 stars 17 Reviews
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17 reviews from our community

    Trip type
Traveller rating
    9
    3
    3
    1
    1
Date Rating
Jacksonville, Florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Don't Stay Here”
1 of 5 stars Reviewed 24 August 2011
1
person found this review helpful

I was booked in this hotel for a business trip and was initially excited because it had many nice amenities. However, when I went to get into bed the first evening, there were bugs in my bed. I am not an expert, so I can not say what kind, but that is gross. I packed my things and went down to the front desk. They moved me to another room (though did not apologize for the previous experience). When I arrived in the second room, there were stains on the carpet in the bedroom and dirty towels in the kitchen sink. I did not unpack and returned to the front desk. They did not apologize or offer any sort of statement about this. I left the hotel and cancelled the week I was supposed to stay there and the following week when I was supposed to return.

  • Stayed August 2011, travelled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWS_Stafford, Director of Sales at Homewood Suites by Hilton Houston-Stafford, responded to this review
25 August 2011
I apoligize on behalf of the Homewood Suites by Hilton Stafford, TX for your recent experiance with us. As a traveler myself I can understand the importance of a fresh clean room as there is no other way a room should be. I can also assure you those were not bug in the room as we had our Chief Maintance engineer and Executive Housekeeper inspect the room thouroghly. Again, I would like to apologize for your recent stay and I hope that you may consider us again in the future.
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Contributor
17 reviews 17 reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“Nice hotel, small rooms, will stay at 4 star next time”
3 of 5 stars Reviewed 22 August 2011

I stayed 5 nights in the Homewood Suites in Stafford, TX. I typically stay in 4 star hotels on business trips, but there were no 4 stars in the immediate area. This is a relatively new property. There were some drawbacks that made me want to change hotels, but they were not big enough for the hassle of changing properties mid-trip.

Pros:
New property, clean rooms
Evening manager's reception with free beer & wine & food (I never recommend eating hotel food - beer OK)
Nice free breakfast
Pool and hot tub
Pappadeaux within walking distance

Cons:
Light staff - Long lines at front desk. I waited over 20 minutes to check in. I also had to pick up my laundry at the front desk, they do not deliver it to the room (I guess this is standard for 3 star hotels), gym was out of water.
Fitness Center was very small, hot and cramped. There are only 4 machines and only 3 worked properly. If you arrived at the wrong time, no workout.
Small guest rooms - I had a king non smoking guest room. There was only the bed and a desk. I like to have a chair/ ottoman in my room to relax after work.

It was not terrible, but I will stay somewhere nicer and drive 5 or 6 miles if I need to return.

  • Stayed August 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HWS_Stafford, Director of Sales at Homewood Suites by Hilton Houston-Stafford, responded to this review
25 August 2011
Thank you for your recent stay and review of the Homewood Suites by Hilton Stafford, TX. First I would like to apoligize for your delayed check in, as we do expect our desk agents to deliver a speedy yet welcoming check in process. Also, I would like to inform you that we are currently in the process of updating our fitness center. We have selected new workout machines that will inhance our guest's workout experiance. Again, thank you for your recent stay and I hope you may consider us on your next trip.
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Houston, Texas
Top Contributor
185 reviews 185 reviews
Reviews in 99 cities Reviews in 99 cities
122 helpful votes 122 helpful votes
“Very Nice - Quiet Hotel”
5 of 5 stars Reviewed 12 August 2011
1
person found this review helpful

Although this is an older Homewood Suites, the rooms were renovated and looked new, fresh and clean. The bed was very comfortable - plenty of hot water and great water pressure. The hotel provides a light dinner and breakfast included in the room rate. The dinner was hot dogs with chips - free beer and wine. Breakfast was also good. Quite a few restaurants near the hotel too. The breakfast attendant was on the ball and kept everything filled. This hotel, although in very close to the freeway, is in a very quiet area. Just a great overall experience at this hotel. I would certainly stay here again.

  • Stayed August 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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HWS_Stafford, Director of Sales at Homewood Suites by Hilton Houston-Stafford, responded to this review
15 August 2011
Thank you for taking time to review your stay at our Homewood Suites by Hilton in Stafford. We are happy that you enjoyed our hotel and we would love to have you stay with us again!
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Des Moines, Iowa
Senior Contributor
26 reviews 26 reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Going downhill quickly...”
3 of 5 stars Reviewed 6 August 2011

I've stayed at this hotel a number of times for business since the hotel opened. During my last stay I noticed several changes...rips in the wall paper, general dinginess throughout. Next time I will find new lodging.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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HWS_Stafford, Director of Sales at Homewood Suites by Hilton Houston-Stafford, responded to this review
15 August 2011
Thank you for taking time to review your stay at our Homewood Suites by Hilton in Stafford. I do apoligize that our property was not up to par with your needs. I ensure you that we are currently in the process of making repairs throughout the hotel and all of our common areas. The appearance of our property is extremely important not only to us but to our guest. Thank you again for your feedback and we hopefully look forward to seeing you again.
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McDonough, Georgia
Contributor
17 reviews 17 reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
“Perfect for our needs”
5 of 5 stars Reviewed 1 June 2011

This was the typical Homewood - clean, fresh, quiet, and helpful. We have allergies, so having operable windows is a big plus! We also run an air filter most of the time when windows are closed, so we really don't like having housekeeping come in. Whenever we left the do not disturb sign on the door past 11, front desk called and left us a message on the room phone to let us know that the maids would be available until 4. Very impressive service.

The pool was open in May, though it was chilly for the week (high in 70's - low 80's!!), and outside. The perfect size for a non-resort. :)

Whenever we used the provided food, we had no issues with it. I came down late one morning and one of the staff was very helpful and offered to get me something she had just put away.

When we go to Houston, this will be our home.

  • Stayed May 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Homewood Suites by Hilton Houston-Stafford

  • Homewood Suites Stafford
  • Homewood Stafford
  • Stafford Homewood
  • Stafford Homewood Suites
Address: 4520 Techniplex Drive, Stafford, TX 77477
Price range (per night):* 91 AUD - 160 AUD

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