The Reservation Manager, Renee, is very thorough, professional, and does her best to satisfy the customer. Recently, an error occurred in the changing of my itinerary for some unforseen circumstances. Renee made her focus defining the problem before coming up with a solution to serve the customer. Renee understands that anytime you work in the hospitality business that no matter how hard you try; sometimes issues occur that fall between the cracks. In short, after defining the problem, she did not worry about who was wrong or who to blame, and worked towards a solution that satisfied all parties involved. If you have a opportunity with your Budgetel Inn stay or reservation, give Renee Dieckert a chance to work for you!
- Somerville Super Eight
- Somerville Super 8
- Super 8 Somerville
