You get your normal expectations from a Holiday Inn Express with the comfy beds and such but with a more upgraded, swanky style. Love the lobby, breakfast area, and room decor. Staff has greeted me everytime I've walked in the door.

Very close to customers that I visit in the area and close to everything that I could possibly need including a Super Target, mall shopping, and tons of eating places. I will be staying here in the future.

Had a shuttle that will take you within 5 miles of the hotel anywhere. I didn't check out the business center but the fitness room has more of a selection of equipment than the normal 1-2 cardio machines. Had some weight type machines in there, also. And an outdoor pool.

Only improvement would be to have a mini fridge hidden in the cabinet. Even if it's one of the uber small ones just to keep drinks/snacks in. Perhaps some of the other upgraded/suite type rooms have them. I have a normal king room.

We stayed here the night before we moved since all our stuff was in storage. This was our first time at a Holiday Inn Express. We usually stay at the more known and advertised hotels such as the Marriott, but his company set us up here. We were actually quite impressed with the updated decor, the comfortable bed, the amenities and the cleanliness. To top that off, breakfast was an added bonus as well. You can make your own pancakes by pressing a button (which my husband did and I tasted) or get the usual breakfast items such as cereal, oatmeal, hardboiled eggs and pastries. After this experience, we might look into staying at more Holiday Inn Express hotels.

The hotel gave hospitality that made me feel home away from home. The management staff was very warm and cordial. The stay provides excellent ambience and timely room service. Another advantage that it is located at walking distance from Kroger store, Willowbend mall, thus basic necessities, grocery items were easily accessable. I eagerly look forward to stay in Holiday Inn express again in future.

After a recent renovation, this hotel has turned into a very nicely appointed, affordable place to stay when working in Plano. Friendly staff. Tue/Wed manager's reception. Very near several good restaurants and a mall.