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aloft Plano: Traveller Reviews

3.0 of 5
6853 North Dallas Parkway, Plano, TX 75024
Hotel amenities
aloft Plano
Ranked #8 of 34 hotels in Plano
4.0 of 5 stars 68 Reviews
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68 reviews from our community

    Trip type
Traveller rating
    35
    22
    7
    3
    1
Date Rating
Overland Park, Kansas
1 review
“All style and no substance - terrible location”
2 of 5 stars Reviewed 31 January 2012

Many options available to me in the area but decided to try aLoft after a customer recommendation. Wow...big mistake.

I'm in my 30s, I can appreciate the young and fun atmosphere, and the lobby and bar area are very cool...but come ON. The modern aesthetic is cute but wears thin very fast when you realize your hotel room looks like a prison cell, complete with the lowest-grade furniture money can buy. I'm talking dorm room. Bed is very low to the ground and uncomfortable. The closet is a joke, I could barely get 3 dress shirts and my 2 pairs of dress pants in there. .

Internet is terrible...it's so slow it is unusable. And the location? You're basically marooned on the wrong side of a highway with NO restaurants or stores that are even remotely walk-able (not by distance, but by danger of walking across an extremely busy highway intersection!)

Compared to the Hyatt Place just down the street, which has the modern feel but also has much higher quality surroundings...nice chairs, huge LCD flatscreen, much nicer carpeting, beds are 1000x better.

I travel a lot for work and I simply can't say I have stayed in a more overpriced hotel.

  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Skullbussa about aloft Plano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad Comstock, General Manager at aloft Plano, responded to this review
14 February 2012
Skullbussa,

I would like to apologize that your stay with us was anything less than enjoyable. I understand our style may not fit everyone's need. I also want to apologize for the the challenges you had during your stay. We are working on getting the items you listed corrected. If you need anything, please let me know.

Sincerely,

Brad C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange County, CA
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“No room service, beds are not comfortable”
3 of 5 stars Reviewed 24 January 2012

Sorry Aloft, I really liked you and the relation to SPG. However, this has got to be the lower end of the spectrum for SPG. Perhaps like how a Courtyard is to a Marriott.

For the business traveler, the only thing cooked to order is somewhat of a egg sandwich in the morning. For dinner, you must pick from their pre-packaged snacks if you need to get work done back in the room. Not fun.

My bed was basically flat. The room was clean, and larger than other competitors, which was nice. However the fact that the soap was attached to the wall in the shower meant for me that no one wanted to give anything away... except for one lotion bottle next to the one bar soap.

I also got two double beds as opposed to a king. Not fun.

Overall I most likely won't be staying back here. They really need to install a kitchen in this place for the business folk in the area. Some people can't get out of the hotel or even out of the office. Having this, along with nicer beds, I'd be sold. Fun, hip vibe doesn't suck.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Service
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Ask boris4432via about aloft Plano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad Comstock, General Manager at aloft Plano, responded to this review
14 February 2012
boris4432via,

I want to apologize for the challenges you faced during your stay at our hotel. Starwood is always looking for comments such as yours to improve the services provided at our hotels. I hope you will give us another opportunity to provide the type of service you expect from Starwood and if you need anything , please feel free to let me know.

Sincerely,

Brad C.
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Denver, Colorado
Senior Contributor
29 reviews 29 reviews
Reviews in 23 cities Reviews in 23 cities
10 helpful votes 10 helpful votes
“Great staff. Great location. Highly recommend.”
5 of 5 stars Reviewed 23 January 2012

I've stayed in a number of Aloft hotels and this one did not disappoint. Very friendly staff, clean hotel, great location. Tough to find any reason to complain.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Brian M about aloft Plano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad Comstock, General Manager at aloft Plano, responded to this review
14 February 2012
Thanks so much for your awesome comments. I love to hear when our guest enjoy their stay. I hope you will stay with us again during your next visit to Plano. If you need anything, please let me know.

Have an easy breezy day!

Brad C.
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Athens, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 5 cities Reviews in 5 cities
37 helpful votes 37 helpful votes
“Nice new hotel”
4 of 5 stars Reviewed 14 January 2012

First time staying at an Aloft. Won't be the last. Loved this place. Cool loft vibe.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask GA_Traveler1973 about aloft Plano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad Comstock, General Manager at aloft Plano, responded to this review
14 February 2012
GA_Traveler1973,

Thanks for the greate comments about the hotel. I really appreciate hearing when our guests had an awesome experience. I hope you will stay with us again during your next trip to Dallas. Looking forward to seeing you soon!

Have an wonderful Day!

Brad C.
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Oklahoma City
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Comfy, yet different”
5 of 5 stars Reviewed 10 January 2012

We stayed here overnight for a quick shopping trip.
- The location was perfect for that -- right off the highway, close to many malls, a high end resteraunt/movie center (Legacy), Ikea, etc.
- the lobby was noisy because of the busy bar, but the rooms were quiet
- the rooms were setup well to watch TV, sleep and use you iPad and things. The bed was better than budget hotels too.
- the decor was cool, maybe not piled off perfectly, but still far better than the chains
- it was a good value
- my husband loved the rain shower

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask OKCm0m9 about aloft Plano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad Comstock, General Manager at aloft Plano, responded to this review
14 February 2012
OKCm0m9,

Thanks for the great review! We take pride in being a little different twist on the normal hotel. and love to hear when people enjoy that fact. We look forward to seeing you during your next visit to Dallas. If you need anything, do not hesistate to let me know.

Brad C.
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Additional Information about aloft Plano

6853 North Dallas Parkway, Plano, TX 75024
Price range (per night):* 84 AUD - 210 AUD

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