Great Place to Stay - Hampton Inn & Suites Palestine, Palestine Traveller Reviews

mableann

Stevens Point, WI

2 reviews

Reviews in 2 cities

4 helpful votes

“Great Place to Stay”

Reviewed 9 February 2012

3

people found this review helpful

We stayed at this hotel for one night on January 29, 2012. We were weary travelers and had been on the road for over 9 hours. What a pleasant treat! We were greeted by very friendly staff members and the place was spotlessly clean. It actually felt like it was a new hotel. We asked them how old it was and they said 2009. They have taken very good care of it. Our room was very nice, clean, spacious with a king bed and had all the amenities we could possibly want. The location was excellent and they gave us very good directions for a place to eat. We were well rested the next morning and enjoyed a very good breakfast. We would highly recommend this hotel. We will definitely stay there again when we are passing through.

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10 February 2012

Thanks for taking the time to write a review about the Hampton Inn & Suites Palestine, Texas. We certainly appreciate it. The staff and I would like to thank you for all of the wonderful compliments! We are nothing without our guests and your feedback is what drives us to do an even better job. We hope that you will stay with us again the next time you are in the area!

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Norma m

San Antonio, Texas

1 review

1 helpful vote

“Unplanned stop in Palestine, Tx.”

Reviewed 3 February 2012

1

person found this review helpful

Finding ourselves further from home than we had hoped, we stopped for the night in Palestine, Tx. What a treat. The hotel staff was friendly and accomodating and the facility was excellent.
We enjoyed a restful night in a clean, quiet room with a comfy bed. The breakfast offered just about anything one would want, although we are light on that meal. We also found the town
most interesting with a great, beautiful old courthouse and one of the few remaining Carnegie
libraries. We plan to visit again soon.
Oh, yes--the rate was a pleasant surprise.

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6 February 2012

Thank you for sharing your recent experience at the Hampton Inn & Suites Palestine. We are so pleased to hear that you enjoyed your stay with us! We are committed, as a team, to providing excellent accommodations and outstanding service to our guests. What a great picture of the newly renovated courthouse, it is indeed a historical building in our city, and we are glad you took the time to admire it.

We look forward to hosting your lodging needs when your in Palestine, Texas again.

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Joseph C

Omaha, Nebraska

1 review

1 helpful vote

“Excellent Hotel & Great Service”

Reviewed 1 February 2012

1

person found this review helpful

I stayed at this hotel for one night. The front desk was very helpful with finding stuff around town. The pool and fitness center were absolutely perfect. The room itself was very clean. Definitely would stay here again.

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6 February 2012

Thank you for taking the time to comment about your stay at the Hampton Inn & Suites Palestine! Hearing how our staff was able to make your stay more enjoyable reinforces what we try to accomplish with each guest's visit. Our housekeeping staff were even more excited when they heard how you complimented the cleanliness of your guest room, the pool and fitness center.

We look forward to hosting your lodging needs when your in Palestine, Texas again.

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Chris D

Saint Louis, Missouri

1 review

1 helpful vote

“Nice new Hampton in a remote area, but no upgrades for Diamond members”

Reviewed 26 January 2012

1

person found this review helpful

Nice new hotel, but I was not given the room I had reserved. I booked through Hilton Honors and reserved a king hot tub room, but upon check-in, I was given a standard double queen. I asked her why I was not given the room I reserved and was told that for the price I had reserved, they couldn't give me that room. The hotel was less than 1/2 full the entire week I was here, and as a Diamond member, complimentary room upgrades are promised. For the explanation I was given, I can see no reason why I was not given the room I reserved. I am staying at this same hotel next week and have reserved the exact same room, so we will see what happens.

Room Tip: Good luck getting the room you reserved...

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26 January 2012

I appreciate you taking the time to voice your concerns with our hotel. I want to personally apologize we failed to deliver on our service and your experience.

We want our guests to have the best stay possible where everything is like new, of the highest quality, in perfect working order and a level of service that cannot be beat. I apologize if that was not the case during your stay. We value our gold and diamond Hilton Honors members who are the most loyal clients throughout the Hilton portfolio. Room upgrades are available to our gold and diamond Hilton Honors members based on availability. Seeing that we did have availability, our standard upgrade procedure is to be upgraded to a king studio suite. We do not have an upgrade option available for the king whirlpool suite. Due to the inconvienence during this stay, we will comp a whirlpool suite on us for your next week's stay. Again, we would like to apologize for the inconveniences you experienced during your this recent visit.

We value you as a guest, and I do want you to know that your concerns are our concerns. Please give us an opportunity to stay with us so that we can re-demonstrate our commitment to your comfort.

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Peter T

Humble, Texas

1 review

1 helpful vote

“Stay with Palestine”

Reviewed 24 January 2012

1

person found this review helpful

Room was clean. Staff friendly. Hotel was quite and meal was good. Even though I was on the loop no road noise.

Room Tip: Stay on top floor and end of the hallway for less noise.

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26 January 2012

Thank you for sharing your recent experience at the Hampton Inn & Suites Palestine. We are so pleased to hear that you enjoyed your stay with us! We are committed, as a team, to providing excellent accommodations and outstanding service to our guests. I am very glad that this was your experience, and I hope that you will come visit us again soon!

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