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Travelodge NE Mall: Traveller Reviews

2.0 of 5
7920 Bedford Euless Road, near DFW Airport, North Richland Hills, TX 76180
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Travelodge NE Mall
2.5 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
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Date Rating
Houston, Texas
1 review
“Absolutely discusting!”
1 of 5 stars Reviewed 8 February 2012

Upon check-in the evening clerk (5pm) was abrupt and somewhat rude. I had requested a first floor room due to health reasons in my reservation and they had me set in a second floor room. I was moved to a first floor room but it was filthy. The carpets were stained, there were multiple stains on the ceiling, the closet door was broken and the curtains had holes in them. But that wasn't the worst of it. There was mold everywhere in the bathroom and dressing area and several places in the main sleeping area. The towels were dingy and not white like they were supposed to be. But absolutely the most disgusting thing was the bathtub. The shower curtain was black from about halfway down, there were "spitballs" on the ceiling and the showerhead was about to fall off the wall. I even found blood splattered on the wall behind the bathroom door. There were cobwebs hanging from the ceiling. Obviously housekeeping is lacking. I left at 10am the next morning and didn't see one housekeeper or housekeeping cart on the property. This was all unacceptable to me, especially since I used to manage a hotel. If my hotel had looked, smelled and had staff like this one it would not have been in operation. In general if I could give this hotel a negative number for a score I would. This hotel needs a total remodel and reorganization. There were drug deals going down and prostitutes hanging around when I returned after going to Billy Bob's for a concert. I wasn't expecting a Hilton or Marriott for the price but I was expecting clean.

Room Tip: Take my advice. Choose a different hotel.
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  • Stayed December 2011, travelled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Jen_H-72 about Travelodge NE Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travelodge Hotel, Guest Relations Manager at Travelodge NE Mall, responded to this review
10 February 2012
Dear Guest-
We always appreciate hearing from our guests and certainly do appreciate it when they bring matters to our attention while still at the hotel so we are in a position of providing a solution. The room condition you describe surprises me and your comments have been sent to the appropriate departments. We normally read any special requests on reservation rooms prior to assigning a room at the beginning of the day. However, it is quite possible sometimes the special request doesn't come through to our attention due to third party system issues which we have no control over. This is why we recommend our guests to call hotel directly with any special requests. From the comments regarding the cleanliness, which if it was not clean, our front desk staff would have been more than happy to provide you with a different room, even with a free upgrade. Thank you again for your comments.
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Tulsa, Oklahoma
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good Hotel for short-term or long-term”
5 of 5 stars Reviewed 29 October 2011
1
person found this review helpful

I was there for a short-term about 4 weeks. The motel had all amenities I was looking for such as free breakfast, free laundry, free wi-fi, free news paper, daily maid service, and fair number of TV channels. It had a number of restaurants e.g. Chilis, Red Lobster, a Mexican place, and few fast food restaurants nearby. I have enjoyed their nice lobby which they always keep clean. Their PC in lobby was helpful at times when I didn't want to use my own. They had a nice night clerk who was friendly to talk to for my wake up calls. Their lawn was clean and green. Whenever I needed to do some walking, I could just walk around in their parking lot a few rounds to burn calories...Overall they have good place and will recommend to my friends and family without any hesitation.

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Victor78_2011 about Travelodge NE Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travelodge Hotel, Guest Relations Manager at Travelodge NE Mall, responded to this review
16 November 2011
Dear Valued Guest-
Thank you for your feedback which is extremely helpful in designing our future guest service products. Hoping to serve you again soon.
Sincerely,
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Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
“Tired but Still has Some Life”
5 of 5 stars Reviewed 25 September 2011

This motel is old and shows its age. It was a La Quinta in its previous life ans wears the same colors and has the same furnishings.

The young lady at the desk was great. The grounds were clean. The room, bedding and towels were clean other than a rather disgusting shower curtain. The shower was wonderful. The TV was watchable but the color was off and picture was snowy.

I gave it five stars based on the price and staff.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CaptainOzone about Travelodge NE Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations Manager, Guest Relations Manager at Travelodge NE Mall, responded to this review
15 November 2011
Dear CaptainOzone,
Thank you and we greatly appreciate your feedback which is helpful while we continue to renovate the property and coach our employee teams. We look forward to serving again.

Sincerely,
Guest Relations Manager
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Hurst, Texas
1 review
1 helpful vote 1 helpful vote
“Scammed, I Think”
1 of 5 stars Reviewed 20 August 2011
1
person found this review helpful

The night staff Desk Clerk was very nice but not completely knowledgeable about the weekly rate, so she told me I could speak with the manager about the weekly rate and that that night's stay could be worked into a weekly rate "the next morning when the manager is in at 7AM." Well when I get up at 10AM the manager had already left so the rude day clerk assured me not to worry and she said that the next night could be also added to the weekly charge. Well it turns out due to staff incompetence, or intended misleading, that I had been duped and that "No, I would have to start a new week to get the weekly rate." That's how it ended. Aside the toilet would take 3 flushes, the sheets were stained. The price was not right either and I didn't need another whole week so I was pretty much screwed, canceled the charge for the next day on my card, and went to motel 6 next door. To no avail the Motel 6 was packed solid. Should have known with this place driving all the business away! They tricked me and so then lost the other $200 they would've made off me? I don't get it, I would love to buy this place just to fire them and redeem the motel's bad rep.

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Stephanie M about Travelodge NE Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations Manager, Guest Relations Manager at Travelodge NE Mall, responded to this review
15 November 2011
Dear Stephanie-
Please accept my sincere apologies for the inconvenience you have had with our motel. It is our best interest to continue coaching our employees to the best of their abilities. In this process, some take a few months while others take a few weeks to achieve perfection. However, please be assured that your feedback is extremely important to us and it helps us adjust our services so they exceed your guest expectations next time.

Sincerely,
Guest Relations Manager
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“Bring your own linen”
2 of 5 stars Reviewed 24 July 2011

Upon checking in at around 8pm I requested an additional pillow and sheet. Kummar at the desk said that his would be impossible because these requests "have to be made before the maid leaves because only she and the owner have the key or unless the owner stops by ( who lives in Dallas)". I went to the room and saw the formerly white towels ( I would not use them to clean the floor either) so I just went to the Target near by and bought pillows, towels and linenen, all under $20. The bed was super confortable that's why we stayed for the 3 nights we were there. Cleanliness is NOT their middle name!!!

  • Stayed July 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Pakopako about Travelodge NE Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travelodge Hotel, Guest Relations Manager at Travelodge NE Mall, responded to this review
17 November 2011
Dear Valued Guest-
Thank you for your feedback through your posting here on Tripadvisor. I am sorry to hear that you had such an experience, but we usually provide exceptions to certain requests, but not to others. I am glad you liked our beds. Please be assured that we use your feedback to coach our employee teams in an effort to better serve our customers. Again, I sincerely apologize for any other inconvenience you have experienced, but hope to serve you better next time.

Sincerely,
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Additional Information about Travelodge NE Mall

  • Travel Lodge North Richland Hills
  • Travelodge North Richland Hills
Address: 7920 Bedford Euless Road, near DFW Airport, North Richland Hills, TX 76180
Price range (per night):* 42 AUD - 52 AUD

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