I was recently in Mission, Texas for my sons wedding and a lot was going on. I booked a room at your hotel and when I went to check in, the smiling front desk clerk by the name of John Jones was very accomodating. Whether it be directions to where we needed to go or just requesting addtional towels, Mr. Jones was very polite. There was one point where I was at the front desk and Mr. Jones politely excused himself to answer the phone and again, politely asked the person on the phone if he would be able to call them right back. As my friend and I were walking away, we heard him return that phone call and proceed to make contact with that future guest. Everything was "Yes maam, No maam". You just don't here those kinds of manners anymore, unfortunately. I am in Customer Service myself, and it is so refreshing to come in contact with such a delightful young man. Upon checking in, he showed us on a map exactly where my room was, as well as the swimming pool and other areas of the hotel. I would highly recommend Holiday Inn Express, Mission, Texas to any of my friends and look forward to a return visit. Thank you for my delightful stay and for Mr. John Jones and his excellent customer service.