We spent 4 weeks in January at the Noelia Sur. From start to finish we received first class service from the pleasant, helpful and efficient staff. We changed rooms the second day without any problem and would request this room again. It looked onto the main road and the balcony had sun until 4pm. The food was excellent and everyone in the dining room worked hard to ensure that guests were looked after. The animation team were good fun and the professional entertainment was of a good standard. We very rarely return to a hotel but the Noelia would be an exception!

This hotel gave us a very good holiday experiance. On arrival we were greeted with a glass of 'champagne', which my wife enjoyed enough to drink mine as well.
The room was clean and of a good size. The maid left things where we wanted them rather than moving them each day to the default position. Normaly this is a cause of annoyance to my wife. The food was good and plentiful.The entertainment was varied and of a reasonable quality. The best entertainment was the line up for the 9 AM sunbed sprint. No one is allowed to claim a sunbed until then. Despite there being lots of beds, a crowd lined up at the chain and then charged to the pool the moment the chain was removed. A few minutes later they were all walking back for breakfast puffing and panting.
Finally I must mention the transfer experiance. We booked the holiday and transfer through Low Cost Holidays. The day before the return,the hotel delivered a fax to our room with details of our pick up time. I found this to be an excellent service and the pick up was on time.
My only criticism is the charge for the safe which I believe is wrong as there is no extra cost to the hotel.

We stayed for 6 nights and were placed in a room with a great view of a.......WALL!!!! We complained and were told to pay €120 too upgrade too a room with some sunlight with a pool view after much dispute we agreed too change room and were given a free spa day as a good gesture. It was amazing but we still feel we shouldn't have paid extra to be put 2 Floors directly up! The staff were great the and mienke was easy on the eyes. The food was not good atall in fact if you are going to this hotel just stay for the rooms as the food was bland and tasteless and looked as if it had been on the baymaries for ever it really put us off the whole hotel at 1 point we left mountains of food on our plates for the lack of taste!!! We also made a little noise in our room and received several complaints in the morning staff asked us too p quiet but how can speaking be deemed too much noise???!!!! Any way great hotel bad food good staff except 1 lady who wouldn't allow us desert from the dinner room as we were 5 mins late while there was plenty of food still available needless too say she went mental and tried blocking our path but she later realised she couldn't keep the fluffmeister away from his grub hahaha. Boom!!!

Rooms we were given we're totally below satisfactory thay were not the same as we seen on the website as soon as we went to the balcony it was facing a brick wall without any view ! So we complained . Javier the manager eventually sorted out another room after pleading and we had to pay extra !! O ya foods rubbish !