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Iberostar Las Dalias: Traveller Reviews

4.0 of 5
Gran Bretana, 38679 Playa de las Americas, Tenerife, Spain
Hotel amenities
Iberostar Las Dalias
4.0 of 5 stars 869 Reviews
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869 reviews from our community

What travellers say about this hotel
  • Very good(75)
  • Pool area(73)
  • Half board(28)
  • Siam park(21)
  • Entertainments team(20)
  • Animation Team(17)
  • Bar staff(15)
  • Taxi rank(15)
  • Evening entertainment(14)
  • Sun bed(14)
Traveller rating
    314
    313
    157
    50
    35
Only show reviews for Family (298) | Couples (355) | Business (4)
Date Rating
blairgowrie
1 review
10 helpful votes 10 helpful votes
“Sunny Tenerife”
5 of 5 stars Reviewed 12 February 2012
10
people found this review helpful

Just back from a week AI on the 11 feb, had a great time, clean friendly hotel, food was excellent plenty variety at all times, staff hard working and friendly could not do enough to help you. On arrival we were allocated a room with a pool view at no extra cost, will definately be back next year for our 4th visit.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask fiona981 about Iberostar Las Dalias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review
15 February 2012
Dear guest,

First of all we would like to thank you for your stay in our Iberostar Las Dalias.
It is a pleasure to read that you have a great time with us.

Thank you for highlighting out the personal service and friendliness of our staff as well our outstanding cuisine and varied gastronomy. Those are very important aspects for us and the key to the success of our services and facilities.

We would feel honored welcoming you again in our establishment.

Kind regards,
Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“6 friends from nottingham”
4 of 5 stars Reviewed 10 February 2012
5
people found this review helpful

Got back from an AI holiday on 7th feb. Had a great time, hotel clean, more food than you can imagine with plenty to choose from at all meals. All staff very friendly & hard working. A big thanks to Collin van den Brande & his animation team who worked endlessly to keep us entertained day & night, the shows were fantastic,not to be missed.

Room Tip: most drinks included with AI, not just local
See more room tips
  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask terry b about Iberostar Las Dalias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review
15 February 2012
Dear Guest,

Firstly we would like to thank you for taking the time and effort to write your opinion about Iberostar Las Dalias.

We are delighted that you enjoyed the cleanliness in your room and felt so well attended to by our staff. It is a pleasure for us to read that you enjoyed our cuisine and the night and day entertainment programme.

We assure you that we will continue working to improve your next experience with us if you would like to visit us again.

Kindest regards,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
antrim
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“A room with no view”
4 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

The plusesss
A good clean hotel, food good pleantiful and varied, friendly bar staff, many activities and caters for all. Clean pools well tended. Sunbeds a pleanty, some even set in sand.
Location - at the end of the strip beside a shoping centre of a kind. bars and eatiers around. Cheap to eat out and close to the port. nightlife a pleanty to suit all tastes

Not so plusses
Rooms are a tad tired and need a revamp, Not UK 4 star in furnishings or beds a bit basic.
Asked for a room with afternoon sun, no chance unless you would like to pay 12 euro per day upgrade, pic of upgrade didnt sell it.
Tea in your rooms available at a cost i think 19 euro per week from memory
water as usual with meals 2.20 for a bottle for 1
Rioja 15 E a bottle didnt repeat it, dont know if it was my palate or the bottle usually rioja is light and luverly that wasnt, it didnt help when i saw the same bottle in the supermkt for less than 3 E.

my stay - enjoyed it - was good value - got what i paid for, wud i go back............
No there are too many other hotels to sample

Room Tip: Good luck, you are in the hands of reception. Despite 3 emails and 2 pre calls i didnt manage to ge...
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  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask bigmacAntrim about Iberostar Las Dalias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review
16 February 2012
Dear Guest,

Thank you for writing your review from your recent stay among us at Iberostar Las Dalias.

We would like to apologize for any situation under our standards, the head departments have been informed about your comments and I am sure they will help us to improve.

We would also like to take this opportunity to thank you for your positive comments regarding the amiability of our staff and pool facilities, both elements are of prime importance to Iberostar.

Yours sincerely

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
carrickfergus
2 reviews
5 helpful votes 5 helpful votes
“winter sun”
5 of 5 stars Reviewed 8 February 2012
5
people found this review helpful

First time to have winter sun holiday. Hotel was great. staff very friendly and could not do enough for us. On arrival had champers or orange and that set the scene for the whole week. Rooms very clean, in fact the whole hotel was spotless. The food was excellent and had great variety each time. Staff went out of their way to help us to feel welcome. Could not rate them high enough. Would go back without hesitation.

Room Tip: for a little bit more you can have a larger balcony with view of the pool.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask lorraine g about Iberostar Las Dalias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review
16 February 2012
Dear guest:

First of all I would like to thank you for the dedicated time and effort in writing such a wonderful comment about our Iberostar Las Dalias. It is a delight for us to read how much you have enjoyed your stay in our hotel and all our facilities and services.

Thank you for highlighting out so many aspects which are very important to us to achieve an exclusive and personal service in our hotel.

Once again we would like to thank you for your motivating words: “Could not rate them high enough.”

Yours sincerely

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ayrshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
“Excellent value & great service”
5 of 5 stars Reviewed 4 February 2012
12
people found this review helpful

We booked our holiday about 4 months ago as separates, Ryan Air and hotel through travel republic. Its something we try and do every year. We booked for 18th of January 2012 for 1 week. About a month before travel Ryan Air decided they weren't flying on this date and it was either move to the 20th or get a refund (thanks ! haha).

We thought this was going to cause a lot of hassle but it didn't, we spoke to Travel Republic and it was done free of charge. Originally our booking was for the Iberostar Bouganville over the road, again a week before we were due to travel we were emailed by Travel Republic to say we had been moved to Las Dalias. On reflection now we would have picked the Las Dalias if we were to book again as it was excellent.

Arrived at the airport mid afternoon, decided to go for the taxi option which cost 23 Euros and got us there in about 15 mins or less from airport.

Check in was fine, it was quiet when we arrived, form to fill in, and offered a glass of wine or orange juice at check in, a nice touch. Staff were friendly throughout.

The room was nice, clean, good fresh bathroom. I have seen the other comments regarding the decor etc especially in the corridors. I can see what these people mean, but to be honest its just a colour, and my focus wasn't on the corridors leading to the rooms.

Our room was 913, which had a balcony overlooking the pool, there are various types of room in the hotel, some with long balconies, and also some that don't have a pool view, we didn't pay much for the holiday and so imagined we might get one of the lesser rooms, but without asking were offered a pool view, even although the hotel seemed pretty busy. Room in itself was fine, plenty of power sockets, and storage, even had enough coat hangars ! Also had extra blankets. Air conditioning system was the normal kind of thing, wasn't needed when we were there that much. Room had hair dryer in it, and shower gel, without other little bits and pieces such as shoe shine, comb, showercaps etc. Room also had tv, which had a range of channels in different languages, had 2 or English including Sky News, BBC1 and Channel 4 and 2 or 3 others.

Room was cleaned every day to a high standard, beds were made up, and changed 3 or 4 times during the week, towels also replaced every day.

Pool Area - was nice, fully cleaned every morning, you could sit and watch them doing the whole area. There was a rush for sun loungers at 8.45 every morning, was kind of funny to watch, never an over all shortage when we were there, just that a section of them were in the shade till mid morning.

Bar Areas - absolutely great service at the bars, no queues, some of the service was absolutely first class, and the only danger they may have is that there were one or two bar staff who were "ok" but when contrasted with the others it may be an important area that they want to focus on to keep their reputation. All Inclusive went from 10.30am till 00.30 which was great, huge range of drinks and a large number of branded spirits are included in the all inclusive at no extra charge, together with little 20cl glass bottles of branded mixers. Bar staff also happy to give out little bowls of nuts or olives with drinks, which was a nice touch, but slightly inconsistent depending on who was serving you. A big thanks to a male member of the bar staff, who always went the extra mile, Luis (?) although there were others who were giving out first class service. At night staff would come and take your order and bring you drinks. I would say that just leaving a small tip appreciating what they did was a good idea, and nothing short of what a lot of the guys deserved

Food again was of a high standard, all the normal things I have seen at other hotels, but some nice touches, champagne on Sunday breakfast, different themes some night e.g. Sushi one night, breakfast, freshly made omlettes no problems, even when restaurant was busy there were no issues , and assistance given in finding a table.

Snacks - could pick up things such as croissants with cold meat and cheese etc, afternoon, rolls and bread + cakes, at the poolside, there were freshly made burgers, hot dogs etc which was great if you fancied sitting at the pool side bar for a few drinks.

At the pool side there were some nice touches, such as the staff walking round offering ice cream, fruit etc

General - helpful reception staff, internet access available in the reception area at a charge
Lifts - just the very odd time you would be waiting a minute or so for one, a consequence to being on the 9th floor.

Nearby - over the road is a shopping centre, which would cover most things, from towels, to sun tan lotion, in the basement of the shopping centre is a supermarket, so don't worry about having everything. We went round about and further a field, near the hotel were some nice little pubs like The Star Bar and Walli Hai, which made a great little change, and also nearby some nice Italian and Fish restaurants with Al a Carte and 2 course for 10 Euro deals in nice surroundings. We even went for a little bit of home at Scotch Corner, a little pub 50 metres away, where you can get a nice steak pie, or roll and sausage !

Overall - We both agreed it was a fantastic holiday at this price, and would be happy to go back and have already praised it to others

Room Tip: We had room 913 which was on the top floor facing the pool
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask bertyb2012 about Iberostar Las Dalias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review
17 February 2012
Dear Guest,
We would like to thank you for taking the time and effort to write your opinion about Iberostar Las Dalias.

Thank you for highlighting out the personal service and friendliness of our staff as well our outstanding cuisine and varied gastronomy. Those are very important aspects for us and the key to the success of our services and facilities. For us it is very important that our guests feel welcome.

We are glad to read that we fulfill your expectations about the cost-service ratio. We assure you that we will continue working to improve your next experience with us.

We are sure that your tips will be welcome for other travelers

Your words is our best reward: “Excellent value & great service”

Yours sincerely

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Iberostar Las Dalias

  • Iberostar Hotel Las Dalias
  • Las Dalias
  • Las Dalias Iberostar
Address: Gran Bretana, 38679 Playa de las Americas, Tenerife, Spain
Price range (per night):* 73 AUD - 208 AUD

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