I stayed here in early January 2012. The hotel was very busy but what impressed me most was the efficiency and civility of the staff throughout the hotel. There were a number of small things with which I asked help and even at busy periods they obliged - for example in planning some trekking, sorting bus routes etc. Nothing seemed like too much trouble. Despite the heavy traffic at the front desk they were thoughtful and attentive and eager to follow up. They also seemed to have an enviable multilingual facility.

The restaurant food was really very good, sufficient variety and a high quality. Most impressive was the cooking of fresh meat and fish more or less to order, as well as pasta dishes. Value for money? I certainly felt so though I did not compare prices.

The room I had was relatively small by comparison with other hotels I have stayed in of this quality and clearly had not been decorated in a while but it was adequate and the sea view was excellent. The room was very well serviced.

The pools were well kept and there seemed to be plenty of space for those who wanted to lie around. Of course several people insisted on violating the rules by reserving sunbeds. I would love to see the pool stewards removing them. They would only have to do it once or twice a week to disrupt this selfish practice.

The one draw back was the number of very difficult and at times quite rude fellow guests, for which the hotel cannot be held responsible. Clearly these people need to unwind but do so at others ' expense! The staff deserve much praise for dealing with them so calmly. It was enough to put me off staying in big hotel complexes like this. Some people just do not know how to behave when on holidays. I felt it must be particularly intimidating for people with young families.

However, the hotel itself and the management deserve a lot of praise and as a result of my experience here I would consider the H10 chain elsewhere, all things being equal.

I was brought here for part of my Christmas gift as a surprise from my husband. Good first impression although the hall was busy the girl sorted out our room without too much waiting about. The room was a medium sized bedroom, beds were a bit hard but clean and we got a wonderful sea view. We were all inclusive and the food was so much better than the last holiday. Fresh fish and just cooked meat and the salads were freshly prepared. Breakfast was good too infact some days we missed lunch as we'd pigged out too much in the morning. Ace location to go out and get a feel of Playas lots of bars and places to eat. Thanks had a relaxed holiday here.

The hotel is centrally located within the resort and backs onto the beach.
Rooms are fairly basic and geared primarily for the family holiday-makers. No internet provided in the rooms and a late check-in meant I didn't even get the priviledge of a remote control for the television.
The vast majority of residents appeared to be all-inclusive. breakfast (and presumably evening meal) was in abundance. However "a la carte" it wasn't!
Reqesting a sea view room (hopefully somewhat quieter than those facing the mass of English and Irish bars) fell upon deaf ears! Noise can be loud up to and beyond 5am even in January....be warned!
On tip......the further towards Los Cristianos you look for accommodation the more up-market the hotels (and residents!). Prices reflect this.

we stayed at the Las Palmeras hotel over Christmas and new year and although we had previously requested a quiet room and i again repeated this request on arrival at the hotel we were given a room overlooking bars and clubs which played loud music which carried on until
at least 3am and on two occasions until 7.30am. As i am a light sleeper this was a nightmare and I left the hotel after two weeks feeling totally shattered. we found the food generally to be good although the selection of fruit could have been better. The hotel is nicely furnished and decorated and well situated for exploring the surrounding area but as my request made almost 3 weeks prior to our visit for a quieter room overlooking the garden at the back of the hotel was totally ignored I doubt very much if I will stay there again