We travelled in late July for two weeks. We are: TWO adults; ONE boy aged 13 years; ONE girl aged 10 years. We went on budget, self catering.
On reading some of the reviews on this forum, I was beginning to dread what was waiting for us.
After all said and done, we were pleasantly surprised. Also, pleasantly disappointed with some aspects of the hotel.
On check-in, the man receptionist was efficient. Not particularly friendly, but certainly not rude. Our room was on 5th floor, facing outwards towards road rather than overlooking pool. We hired a safe and remembered to keep the receipt.
There is NO aircon (although I believe there is some on top floor) so in the middle of summer you have to open windows or it's sweltering. There are fans to rent, we chose not to. Therein, because of the proximity of the hotel, we were subject to outside noise as well as internal sounds.
The room was spacious and very tidy. All appliances worked. The floor was dirty and it's black foot soles for the duration of the holiday. Our laundry and bed linen was replaced by clean EVERY day of our stay - we thought that was more important than clean floor.
As we were self catering, all our breakfasts and about a third of our evening meals were cooked "at home". Three supermarkets (including a Spar!) were very close and took banana card discount. Why would ANYONE go all inclusive in Tenerife???? There are so many food outlets to cater for wide variety of tastes/appetite. Snacks to restaurants, some real bargains to be had foodwise including all you can eat Chinese for 6.5EU!!! That's better that UK.
On the second weekend of our stay, some friends we had made complained to their rep about the previous nights loudness within hotel and the quality of food options. We were out at Jungle and came back to find about a dozen people with their bags packed awaiting hotel transfer. It says something for the quitness of the resort that there was plenty of room to move if you wanted to.
There were groups of Brit/Irish youths. As well as couples. As well as families, particularly with small children (10 and under). I have to be honest, apart from one Saturday night, the noise level past 11:30pm was bearable where we were. I never heard anyone complain about drunken youths spoiling their holidays.
WHAT WE LIKED:
As I said before, our towels were replaced every day.
The hotel pretty much left us alone to enjoy our stay. There was one lady receptionist whom was Welsh (!) we found very helpful.
Big balconies that enabled us all room to eat.
The location - it is in the middle of everything if you need supplies quickly.
The pools were warm and clean. The pool area was looked after and sun beds comfortable. Access to pool was never restricted and always supervised by lifeguard.
The quality of evening guest entertainment was stunning. I know that isn't hotel run, because there's a circuit, but they must pay for it.
Lifts worked for vast majority of the holiday stay.
Felt safe to let the kids stay up as there is security guards and the bar closes around 11:30pm.
There is a great Spanish entertainment lady with a great sense of humour. She helps brings the kids out of their shells a little. The other guy looks a little different, but he's good at balloon making for the young ones.
WHAT WE DIDN'T LIKE:
Ongoing structural work meant the workmen started early waking us up. It appears one of the wings of the hotel is still under refurbishment as of mid August 2010. A noisy poolside too with drills and hammers being employed.
We didn't try the food but not one person whom did, said they liked it. Common complaints were: no change in menu and poor quality.
Table tennis required 10EU deposit and 1.5EU for every half hour. It stops for some reason at 10pm.
The pool tables are 1EU (around 85p) to play. One morning, the table let everyone play for free. There was 'out of order' sign in afternoon. They couldn't let anyone play for a bit while they arranged for it to be repaired. You could still get some enjoyment but no. Skinflints.
There not enough sunbeds for amount of guests. If you plan to spend day by pool you have to get there by 09:30 or you will have to lie/sit somewhere else.
We thought there could be more activities for kids. Every day there was table tennis, darts, pool, water polo. On Tuesday and Thursday's there is football arranged at training pitch opposite hotel. We know it's difficult to cater for every age group, but we thought there could be more swimming pool based activities ie: water aerobics, swimming competitions, water volleyball, etc.
In my opinion, there isn't enough staff to cater for all-inclusive and self catering guests. Be prepared to queue.
If all the guests choose to watch entertainment, there is'nt enough space or chairs and tables for everyone. Also, the air con in the entertainment area is inadequate for summer nights.
On walking around the unused wing side of the hotel there is tagged graffitti and unkept foliage. The whole feel is of a seventies hotel that hasn't been brought up to date.
To conclude: it really does depend on what you want out of this place. Our agenda was to only use our room for sleep, shower and s***in, with the odd home cooking thrown in. It's gonna be noisy and some of that isn't the hotel's fault.
It may sound obvious but you basically get a 3* service for a 3* hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC