I stayed here during a ski trip.
First I would like to mention the intolerable rudeness I received from the staff there. Although I was in obvious need of assistance I was ignored for 25 minutes by several staff there as it was just outside of their ridiculously short hours. One staff member looked at me pointedly and then walked away, and another told me to ‘go away’ several times, the last time less than three minutes before the scheduled opening. I found them to be curt and unhelpful at the best of times and downright rude at the worst. I do not understand how a business stays running with such customer service.
Second I would like to mention the inaccuracies in the accommodation listing itself. I do not feel that hiking up a hill and skiing down to a base lift that takes you up to the actual skiing area and having to take a ten minute lift up to just above the accommodation really counts as ‘ski to your door’. The lifts themselves do not open until 9:00, which is when the lessons start, so we had to take a bus each morning anyway. We did not have ski lockers in our building; ours were two buildings away and most inconvenient. I also do not think ‘pull out bed’ is terribly accurate, as the sofa stays an uncomfortable sofa and the pull out bit is basically a box directly on the floor. The ‘free wi-fi’ is a 30 minute a day maximum after jumping through various hoops.
There were other problems as well. The light over the sink didn’t work, making the general kitchen/dining area ambience that of the Black Hole of Calcutta. The clock didn’t work, several of the power outlets didn’t work, and the elevator did not come all the way up to our floor. The ceilings sloped down to a height of 5’6” and generally made it uncomfortable or even dangerous to anyone over that height. It took three days to get around to sorting anything out. Another family there did not have hot water for the first two days.
Finally, a few words about safety issues. The floor in the bathroom is treacherous with just a small amount of water. My 7-year-old fell over on the second evening. I was told if I wanted a bath mat to make the floor safe I would have to pay for it! One evening when we were swimming one of the pool lights was floating on the surface of the water, still on, anchored to the spot by the wires connecting it to the wall.
