This is an excellent hotel. The building and rooms are modern, bright and clean. It's situated right next to the Renfe station (direct line into central Madrid) and bus stops (direct service to central Madrid), within easy walking of the PTM (Madrid technology park). Next to the hotel there is also a supermarket, cafes and restaurants, a fitness centre, pharmacy and beautiful public gardens. However, despite this location, the room was large, full of light and very quiet.
Our booking was handled very efficiently and we thought that the price for the room, including breakfast, was very reasonable.
We were made to feel really welcome upon arrival and our room was ready for occupancy at 11am.
All of the staff at the hotel are extremely friendly and helpful. However many of them do not speak English, for example in the restaurant. When I contacted the hotel via e-mail to book a room, all of the receptionists with whom I communicated were fluent in English.
The room was large, totally clean and very comfortable. The bed was big and the shower worked really well. There was also a fridge, a safe, a bidet, a two person sofa, a chair and desk, bedside tables, plenty of mirrors, a wardrobe and drawers and different lighting options. The room was cleaned spotlessly every day and plenty of toiletries were provided.
The television did not work particularly well, the picture was always slightly unclear and all channels offered were in Spanish (some international programmes on these channels can be converted to their original language) and often the screen froze or ceased working in the middle of programmes. This was no problem for us, but if you are a couch potato you may need to speak to the hotel staff to ensure that the TV works properly.
The breakfast at this hotel is completely amazing. Served from 7.30am until 11am so perfect for early business types and also party animals who like to lie in late! The breakfast room is airy and relaxing with very efficient service. A wide range of foods is available including fresh fruit salad and juices, traditional Spanish omelette, hot chocolate, coffee and lots of different breads and pastries, plus hot chorizo, bacon and scrambled eggs. Everything on offer is totally delicious.
One night we dined at the hotel. The food and wine was great and the service was friendly and efficient, although we were lucky that we could speak Spanish as the lady in the restaurant did not understand any English. However we were the only diners in the whole place so it was extremely quiet and lacking in atmosphere. It would be great if the hotel could encourage more guests to dine in the hotel or attract diners from outside the hotel somehow. Alternatively, if there is only a very small number of guests dining, the restaurant staff could arrange a more intimate seating for them so that they don't have to sit alone in the middle of a big empty room.
Also the hotel bar closed at 10.45pm which we felt was quite early when one night we wanted to have a drink at 11pm.
I would definitely recommend this hotel. When there is no traffic, a taxi from Barajas airport takes only about 15-20 minutes and costs approximately EUR 55.00 (if booked in advance).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC