Let me preface this by saying I am not the type of person to turn in online survey's, in fact this is my first. My stay with Homewood Suites in Lubbock has been nothing short of amazing! I arrived in my room on Sunday evening to find the upcoming menu of meals at the evening Manager's reception provided for me. Upon returning to my room on Monday evening, I had received a hand written signed note from the housekeeping staff to say thank you and wish me a pleasant week. When I went downstairs to the Manager's reception for dinner Chris, the chef, noticed that I had not gotten any of the potatoes that were available and let me know they were there, I responded by letting him know that I could not eat them due to there being cheese on the potatoes, he proceeded to return to the kitchen and make additional potatoes specifically for me without cheese. On Wednesday when the menu item was lasagna (which can't effectively be prepared in a serving for 1 without cheese) Chris had prepared an alternative specifically for me again, without me having to say a word about it. Thursday morning while I was having breakfast the manager approached me to ask how my stay was, and if I had been sleeping well. She continued to chat with me, asking me my occupation, when she found that I travel frequently she asked...Let me preface this by saying I am not the type of person to turn in online survey's, in fact this is my first. My stay with Homewood Suites in Lubbock has been nothing short of amazing! I arrived in my room on Sunday evening to find the upcoming menu of meals at the evening Manager's reception provided for me. Upon returning to my room on Monday evening, I had received a hand written signed note from the housekeeping staff to say thank you and wish me a pleasant week. When I went downstairs to the Manager's reception for dinner Chris, the chef, noticed that I had not gotten any of the potatoes that were available and let me know they were there, I responded by letting him know that I could not eat them due to there being cheese on the potatoes, he proceeded to return to the kitchen and make additional potatoes specifically for me without cheese. On Wednesday when the menu item was lasagna (which can't effectively be prepared in a serving for 1 without cheese) Chris had prepared an alternative specifically for me again, without me having to say a word about it. Thursday morning while I was having breakfast the manager approached me to ask how my stay was, and if I had been sleeping well. She continued to chat with me, asking me my occupation, when she found that I travel frequently she asked where I was off to next week, I responded that I would be on vacation. She then asked if I had anything special planned for vacation, I told her no, my birthday was next week and that seemed like a good excuse to use up some vacation time. Upon returning to my room that evening I found a hand made card with a handwritten personal message wishing me a happy early birthday, along with two bottles of my choice soda and some snacks as a gift. Since my choice soda is not Coke or Pepsi, it was evident that they had been paying attention to my choices at dinner each night. Let me just say, I do travel a lot for work, and I have never seen such incredible attention to detail and obvious gratitude for my business from any hotel I have been to. These people are truly amazing! If you choose to stay anywhere else in Lubbock, you are making a huge mistake, and missing out on a group of people who will make your trip!More
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