We booked a room with this hotel through Hotels.com. My credit card was charged and I received my confirmation. My family and I drive 6 hours to stay here for my husband to work at a jobsite with our 1 year old child. We arrive only to find that not only do they not have our reservation, but they don't "do" reservations, and they have not done business through hotels.com for 3 months now. I would need to pay them for the room that I had ALREADY paid for if I wanted to stay there. I told her that I needed to talk to hotels.com about this. While on the phone with hotels.com, she rented out the last room available. I asked her where my daughter and I were supposed to sleep until Tuesday while my husband is working.. I was floored by her response of "That's not my problem". The "lady" if you can call her that, at the front desk was incredibly rude and the whole experience was just ridiculous..
Hotels.com to the RESCUE!! They relocated us to another hotel for the same rate.
I reccommend do NOT book this hotel!!!
