My wife and I had taken off for the weekend to go stay at the Granbury Square Flat. The Nutt House Hotel, North Texas Classic Reservations, and Melinda behind the front desk were all responsible for the reservation. I called as we were leaving our home to confirm our reservation because I have had bad experiences with hotels before. Melinda said "she was ready for us". Once we arrived she gave us our key and directed us where to go. We walked down to where we were staying to realize the door was double locked and they didn't have another key. They sent us; not went for us, not went with us, but sent us around back with some other lady at another store to try the back door. There, we found that someone was already staying there. So, we went back to Melinda. All she did was complained about the owners of the place and said it was all their fault. We got our money back and stayed the night at The Hilton on the water. They had great customer service. The Nutt House Hotel provided horrible customer service, a horrible overall experience, and I will never return...
- Nutt Hotel Historic