I stayed at the Aloft Frisco during the weekend of 7/18/2014. A nice looking hotel from the outside, but these are some of the issues I experienced:
1. Room Size – Though the room was a bit small, it was just enough room for me as I was the only person in the room.
2. A/C unit – This unit was so loud that I had to turn the volume up on the television in order to hear. Unfortunately, I could not turn the A/C off as the room gets pretty warm, which makes it uncomfortable.
3. Shower – The walk-in shower was pretty cool, but water from the shower leaks out onto the floor. The bathmat that was placed on the floor was of no help, as it was soaked once I finished my shower. Also, the large showerhead produced low water pressure, which made me stay in the shower a little longer than usual.
4. Sheets – The sheets had a funny smell to them, as if they were not laundered properly. I'm wondering if the housekeeping staff even changed the sheets between hotel guests.
5. Front Staff – Upon my checkout, the person working at the front desk asked me what my name was and room number, I told her, and she tells me thank you. I’m standing there waiting for my receipt, that I had to ask for, then she tells me that since I made the reservation online that I would not get a receipt. What a load of crap! I book hotel reservations online quite often, and I have ALWAYS received a receipt upon checkout. I was not leaving until I got a receipt for my stay, which she finally gave to me.
I will not be staying at this hotel again, and I would not recommend this hotel to anyone. I’d rather pay a few extra dollars and get better service than what I received here.