For the past 3 years, a group of families from Houston had made it a tradition to go to Tin Star every summer, and rent all the cabins. The past 2 years had been great. We always use the large house as a gathering/eating place, then can go off to our individual cabins for sleep or privacy. It's not fancy, but they are cabins, and worked very well for a casual get away. We had never had any problems at all.
Now comes 2009. The place was filthy and in poor condition. Upon arrival, we got to work. Washed every dish in the main house, even scrubbed out the drawers. Two of the houses had hornets nests on the porches, one even had a birds nest in the chimney. Tons of bugs and spiders inside. There had clearly been a lot of rodent activity in several cabins, with droppings on the countertops, and the "decon" packages under the sinks were empty. Oh well, it's a cabin, and we made the best of it.
We filled up an inflatable pool for the kids, and were having a great time. Saturday (our first full day at the cabin) a ridiculous woman showed up and started wondering the property like a warden. She asked if we had permission to fill up the pool. I said no, and that it hadn't even occured to us to ask. "I'm going to have to charge you extra." Um, no ... we paid over $2K to rent out the place. If we filled up the tubs in the place (which no one would debate was okay) we wouldn't have used as much water!
Sunday, the same woman showed up as we were leaving, and did her same routine of wondering around complaining about silly things like "did you ask permission to use the umbrella?" She informed me that she is charging $30 to my credit card for the water. I told her to show me anything on the website or emails for booking the place that says there is an "excessive water use charge" Then we left.
Keep in mind, it was an inflatable pool, and there was no damage to anything at all ... even for draining the pool, we were careful to dispurse the water in such a way that there was no mud. (and it was inflated in an area of dirt/weeds under some trees.)
Sure enough, she charged me $30. I called and spoke to some guy who said he was the "PR director" and he apologized, said he would call me back. He didn't. I called my bank to dispute the charge, which requires filling out paperwork (clearly more than $30 worth of trouble) So, I sent Tin Star an email to express my disappointment in them, and to question the wisdom of losing a $2,200 / year customer over $30. No response.
Enjoy the $30 TIn Star. What a bunch of idiots. Competition is fierce for cabin rentals in Fredericksburg. How sad to see what was once such a great place decline so drastically. You can do better than Tin Star!
If you own or manage Tin Star Ranch, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
- Manage your listing
