Upon making my reservation, I was informed of where the hotel was located, which was opposite of the hosiptal of what I was told (workable, misunderstanding). Than when I did check-in on arrival, the staff was not friendly in anyway, very unprofessionally dressed, her dress was more for going skating, or other activities. Than she did not give location of where room was, and showed no interest in giving any information, other than to the male that was visiting with her. I asked for a non-smoking room, although the sign on the door said non-smoking, the room smelled very much like smoke, the bedding had burns in it as well as burns on the tub, vanity and numerous other places. This was in room 125, the bathroom was also dirty at baseboards, and vents were nasty. I also requested a late checkout at 1:00, upon making my reservation the night before my arrival, I was informed no problem, but on check-in I got attitude, and told that I would have to talk with the manager in the morning about that. I had to be at the hosiptal at 7:00 a.m. so I tried to talk to that person, but was informed I would have to wait til 7:00, because nobody else had that athorization. My daugher had to have testing so I left my cell number to call me, they never did call. I also mention the room being a non-smoking room and having a ash tray in the room and the smell, the burns. I was informed all rooms have ashtrays, even non-smoking rooms, because sometimes guest have people that visit that smoke. So I wonder what is a non-smoking room , my daughter and I are allergic to smoke, so this meant a huge inconvenice for us. We will never again stay at this hotel, due to rude staff, non-smoking room conditions, and the inability for anyone to be able to make a decision. The dirty bathroom and damage bedding is a disgrace, I have never stayed anywhere quite so bad with such a dependable name. Motel 6 may not be luxurious, but was alway clean and could be counted on for all of the good basic. It is sad, because I travel to Ft. Worth alot, and stay in hotels nearly every month if not more, due to my childrens medical. I prefer the Homestead Suites on Riverrun, because they were alway polite and offered clean rooms.
Unfortunely they were full, so I tried Motel 6 as a affordable alternate. Never again with this location. Maybe the one on Vegas in Ft. Worth if I am ever caught in this situation again, and from time to time I cannot get a room there in the Homestead. Thanks for your time, and I hope that the hotel can fix their problems, because they are in a reasonable location to the Cooks Hosiptal.