I was really blown away by this embassy suites. My expectations were greatly exceeded. I've always loved this hotel chain since I was a kid, just looking down into the atrium and riding the elevator with the windows was fun.....still is I guess! We were a very large group (200+) and I didn't think the staff would provided any sort of individual attention but they did, and they did it with a smile. The breakfast and dinner people were always friendly and the front staff was always helpful. The rooms were clean, a little dated but clean. Paper was delivered every morning. Breakfast is always great here and the managers happy hour or whatever it was called was an added touch BUT there was only one bartender working for all of us and he looked like he hated his life both nights. I understand why...but then again they maybe need to be prepared to have more staff. It is very close to downtown and Love Field and would fit those visiting the medical district very well.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 February 2012
Dear annag5577,
Thank you for taking a moment to let us know about your recent experience at our hotel. We love getting feedback from our guests as it assists us in improving our operations and services. I am pleased to hear that your group had a fun and productive stay with us. I will make sure we follow up with our staffing for the managers reception to ensure that our team is not overwhelmed when we have large groups in house. I look forward to having you as our guest again for your next trip to the Dallas area!
Mike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC