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Embassy Suites Hotel Dallas Love Field: Traveller Reviews

3.0 of 5
3880 West Northwest Highway, Dallas, TX 75220
Hotel amenities
Special offer
A Suite Gas Package
Embassy Suites Hotel Dallas Love Field
Ranked #20 of 190 hotels in Dallas
4.5 of 5 stars 136 Reviews
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136 reviews from our community

What travellers say about this hotel
  • Friendly and helpful(5)
  • Indoor pool(4)
  • Very nice(4)
  • Great Place(3)
Traveller rating
    78
    36
    13
    8
    1
Only show reviews for Family (30) | Couples (31) | Business (51)
Date Rating
San Antonio, Texas
Senior Contributor
27 reviews 27 reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
“Great for groups!”
4 of 5 stars Reviewed 4 February 2012

I was really blown away by this embassy suites. My expectations were greatly exceeded. I've always loved this hotel chain since I was a kid, just looking down into the atrium and riding the elevator with the windows was fun.....still is I guess! We were a very large group (200+) and I didn't think the staff would provided any sort of individual attention but they did, and they did it with a smile. The breakfast and dinner people were always friendly and the front staff was always helpful. The rooms were clean, a little dated but clean. Paper was delivered every morning. Breakfast is always great here and the managers happy hour or whatever it was called was an added touch BUT there was only one bartender working for all of us and he looked like he hated his life both nights. I understand why...but then again they maybe need to be prepared to have more staff. It is very close to downtown and Love Field and would fit those visiting the medical district very well.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask annag5577 about Embassy Suites Hotel Dallas Love Field
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWalzl, General Manager at Embassy Suites Hotel Dallas Love Field, responded to this review
7 February 2012
Dear annag5577,

Thank you for taking a moment to let us know about your recent experience at our hotel. We love getting feedback from our guests as it assists us in improving our operations and services. I am pleased to hear that your group had a fun and productive stay with us. I will make sure we follow up with our staffing for the managers reception to ensure that our team is not overwhelmed when we have large groups in house. I look forward to having you as our guest again for your next trip to the Dallas area!

Mike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great place for business travellers”
5 of 5 stars Reviewed 12 January 2012

Good location, great staff, consistent superior quality. Friendly staff with little turn over noticed over many visits. Always get a great free breakfast with a wonderful omelet chef. Bartender at the manager’s reception always remembers you even if it has been several months since your last stay.

  • Stayed February 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JimCon2011 about Embassy Suites Hotel Dallas Love Field
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waco, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
“Short but memorable stay”
5 of 5 stars Reviewed 1 January 2012

A Christmas Eve to remember. Ended up in Dallas without a reservation. This location was perfect for us and we thoroughly enjoyed the staff and amenities. We'll be back.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jane A about Embassy Suites Hotel Dallas Love Field
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWalzl, General Manager at Embassy Suites Hotel Dallas Love Field, responded to this review
10 January 2012
Dear Jane A,

Thank you for taking a moment to share a little about your experience. I am delighted that you made our hotel a home away from home for the holiday! Our team strives to provide a comfortable and relaxing stay. I look forward to welcoming you back for your next stay in the Dallas area.

Mike
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Fort Worth, Texas
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Good Stay”
4 of 5 stars Reviewed 26 December 2011

This hotel is very nice as most Embassy Suites are. Rooms were very comfortable, clean and complimentary breakfast was good. Managers reception was very nice. My only drawback was the restaurant. The food was not what I expected. I ordered a hamburger and waited quite a while for it with very few customers in the restaurant. Then I ordered my favorite desert, bread pudding. What came on the plate did not resemble any bread pudding I ever ordered before. It was a very dry chunk which is hard to describe, no moisture, no sauce and it kind of looked like a dry fruitcake without the fruit. It was a complete disappointment. I may be back but will not eat in the restaurant unless they make some changes.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Texhank about Embassy Suites Hotel Dallas Love Field
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWalzl, General Manager at Embassy Suites Hotel Dallas Love Field, responded to this review
28 December 2011
Dear Texhank,

Thank you for taking a moment to share a little about your experience at our hotel. It is through feedback such as yours that we continue to improve our service. I am pleased to hear that you enjoyed your stay.

We want our guests to have an excellent experience in all areas of the hotel, and I am sorry that you had a disappointing experience in our restaurant. I will follow up with our food and beverage team to ensure that we are providing the consistent quality and service that our guests have come to expect from us.

I hope that you will give our restaurant another try; I know that you will have a great experience.

Mike
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Longview, Texas
1 review
1 helpful vote 1 helpful vote
“Great experience.”
5 of 5 stars Reviewed 23 December 2011
1
person found this review helpful

Convenient location to Love Field made this our pick of hotels, but the pleasant experience will make it our #1 choice the next time we need a hotel in the area. The hotel and employees were tops in cleanliness and service. The made to order complimentary breakfast was so much better than the typical complimentary continental breakfasts at other hotels. The shuttle ride to the airport and back again was a real stress saver for me. Thanks for a positive experience.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Brenda P about Embassy Suites Hotel Dallas Love Field
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWalzl, General Manager at Embassy Suites Hotel Dallas Love Field, responded to this review
28 December 2011
Dear BrendaP,

Thank you for taking the time to let us know about your experience. I am so happy that we were able to alleviate the stress of travel with our shuttle service to and from Love Field Airport. I will be sure to share your comments with our team about your stay, and ensure we recognize those that made your stay a "10".

I look forward to welcoming you back to our hotel for your future trips to the Dallas area.

Mike
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Additional Information about Embassy Suites Hotel Dallas Love Field

  • Embassy Suites Hotel Dallas
  • Embassy Suites Dallas
  • Dallas Embassy Suites
Address: 3880 West Northwest Highway, Dallas, TX 75220
Price range (per night):* 118 AUD - 185 AUD

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