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The Westin Galleria Dallas: Traveller Reviews

4.0 of 5
13340 Dallas Parkway, Dallas, TX 75240
Hotel amenities
The Westin Galleria Dallas
Ranked #26 of 190 hotels in Dallas
4.0 of 5 stars 223 Reviews
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223 reviews from our community

What travellers say about this hotel
  • Very nice(12)
  • Valet parking(8)
  • Window seat(5)
  • Room service(4)
  • Continental breakfast(3)
  • Flat screen(3)
  • Only complaint(3)
  • Ice skating(3)
  • Great choices(3)
Traveller rating
    91
    73
    31
    13
    15
Only show reviews for Family (40) | Couples (45) | Business (92)
Date Rating
Keller, TX
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
“Weekend Retreat”
4 of 5 stars Reviewed 9 February 2012

This was my first time staying at this location.. and it was definitely an enjoyable experience... it's the perfect place to be if you want to be in the middle of things...there is a restaurant inside the hotel.. not to mention shopping right at your finger tips... the staff was very attentive to my needs.. and indeed helpful.. I will definitely return to this hotel.. I didnt want to leave to be honest with you...

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney Van Amburgh, Marketing & Sales at The Westin Galleria Dallas, responded to this review
13 February 2012
Hi teeratliff,

Thank you for your review of your recent stay with us. I am glad you had an enjoyable experience with us and that our staff was attentive to your needs during your stay. We look forward to having you back with us again soon.

Sincerely,
Courtney Van Amburgh
The Westin Galleria Dallas
Sales & Marketing
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Eagle, Idaho
Contributor
16 reviews 16 reviews
Reviews in 12 cities Reviews in 12 cities
74 helpful votes 74 helpful votes
“Great hotel with large rooms”
4 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

I booked through Priceline at $73 a night taxes included, which is an unbeatable rate for this hotel. I would have given it 5 stars but 1) I didnt get a chance to eat in the hotel eateries 2) my bathroom drains were clogged upon first using my shower and sink - the hotel did repair them immediately after I reported - very quickly.

I stayed in room 1707 from Feb 5 - 7th, 2012 and the room view was great.Checkin was a breeze at 2pm on a SuperBowl Sunday.

OTHER ITEMS: I requested housekeeping for cleaning during lunch hours and my room was always ready upon return - great service on that front. No issue with connecting to wifi other than the cost of $10 per day per device. SPG floors always had stack of USAToday and WSJ available each morning near the elevator.

I love the location of this hotel. Its right at the Northeast corner of the Dallas North Tollway and 635 connected to the Dallas Galleria for easy access to shopping. Its right next to the Corner Bakery, Grand Luxe Cafe (Upscale CheeseFactory owned by the same) and Starbucks in the mall for a quick bite or coffee. Self-parking is free and if full park at Nordstroms right next door. Valet is $25 per night.

Rooms are large, have HD LCDs and large bathrooms - I believe I was in an executive suite. NOTE: my shower was very large and had a dual showerhead which was awesome, however it did not have a bathtub so not sure if the hotel has rooms with tubs or not. If I was traveling with my family, I would call directly before booking and/or at checkin.

Also, note there are 5 elevators and I didnt have to wait longer than 60 seconds for an elevator returning or leaving my room floor and there were 2 conference booked at the hotel.

Anyway, I would love to stay here again. Dont forget about the Westin heavenly beds that greatness.....

Room Tip: Join (Starwood)SPG and show your card upon checkin. SPG member floors are 16 - 19 or 20 so you get a...
See more room tips
  • Stayed February 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Courtney Van Amburgh, Marketing & Sales at The Westin Galleria Dallas, responded to this review
13 February 2012
Hi williamtwo,

Thank you so much for your thorough review of our property. I apologize your drains were clogged upon your arrival to your room but am glad our housekeeping staff was able to quickly solve the problem. your stay with us. Next time you stay with us, if you're able to squeeze in time for a meal at our restaurant, The Second Floor, it will certainly be an unforgettable culinary experience. We look forward to having you back with us soon.

Sincerely,

Courtney Van Amburgh
The Westin Galleria Dallas
Sales & Marketing
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Conway, Arkansas
Senior Contributor
35 reviews 35 reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
“Very nice stay”
5 of 5 stars Reviewed 5 February 2012

We stayed the weekend at this hotel. The rooms were clean and comfortable. We were on the 11th floor facing the highway. You could hear the cars going by but it didn't bother me. They have curtains that will black out the room for good rest. It has a shower with 2 shower heads and two people can easily fit. The people were friendly and helpful. The valet guy even pointed out a parking place for us so we didn't have to pay extra for the valet parking. I will say the bathroom sink upper edge does need a deep clean. This is what I noticed when I sat down on the toilet since it was at eye level. Other than that everything was great. It's also awesome being right there and being able to walk out of your room into the mall.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Courtney Van Amburgh, Marketing & Sales at The Westin Galleria Dallas, responded to this review
13 February 2012
Hi Jaylasmom,

Thank you for your review of your recent stay with us. I am glad our valet were able to accommodate your parking needs and that you were able to take advantage of our close proximity to the Galleria Dallas. Although you enjoyed the amenities in your room and bathroom, I appreciate you bringing to our attention the less than satisfactory appearance of the edge around your sink, and our housekeeping staff has been made aware of the additional cleaning needed in the future. We look forward to having you back with us soon.

Sincerely,
Courtney Van Amburgh
The Westin Galleria Dallas
Sales & Marketing
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Amarillo, Texas
Senior Contributor
21 reviews 21 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Super stay”
5 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

We spend a lot of time in Dallas, and until now, we have not chosen a "go-to" hotel, simply because there are so many fine places to stay. The Westin Galleria is our new favorite. Because we had caught an early morning flight, we arrived at the hotel at 9:30 am, expecting to leave our bags with the bellman. To our surprise, we were shown to our beautiful, contemporary room on the 8th floor, but it was right by the elevators. I expected to hear "dings" and rowdy weekend guests all night, but we slept the sleep of the dead in the luxurious, perfect bed. The room was uniquely designed by placing the built-in dresser/fridge/safe/coffee maker unit against the outside wall, along with giant windows which boasted sunshades and blackout curtains. There was even a cushioned window seat with pillows. The glassed shower drained well, which is not always the case, and the hotel is attached to the Dallas Galleria. Free parking, and walking to Nordstrom, etc. What's not to love?

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney Van Amburgh, Marketing & Sales at The Westin Galleria Dallas, responded to this review
13 February 2012
Hi AmarilloByMorning,

Thank you so much for your lovely, descriptive review of your stay with us. I am so glad you now have a “go to” hotel on your future trips to Dallas! We look forward to having you back with us soon.

Sincerely,
Courtney Van Amburgh
The Westin Galleria Dallas
Sales & Marketing
Report response as inappropriate
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Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Really Nice place to stay!”
5 of 5 stars Reviewed 31 January 2012

Stayed at the Westin at Galleria Mall for 4 nights and it was a very restful and enjoyable stay. Front desk staff polite, friendly, professional, and helpful. Valet staff was speedy bringing your car up, polite and helpful with directions if needed. The housekeeping staff was dry through in servicing my room. It's location next to the Galleria Mall was a bonus! Would I stay again? absolutely!!! Thanks Westin Galleria Staff!

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney Van Amburgh, Marketing & Sales at The Westin Galleria Dallas, responded to this review
1 February 2012
Hi afclakr,

We are so glad to hear you were able to rest and relax at The Westin Galleria Dallas. As the first impression to our hotel, we take delight in knowing our valet met your needs.

Sincerely,

Courtney Van Amburgh
The Westin Galleria Dallas
Sales & Marketing
Report response as inappropriate
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Additional Information about The Westin Galleria Dallas

  • Westin Galleria Dallas
  • Westin Dallas
  • Dallas Westin
Address: 13340 Dallas Parkway, Dallas, TX 75240
Price range (per night):* 181 AUD - 344 AUD

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