Booked this reservation thru a hospital service I am a patient at, I have stayed in 4 and 5 star hotels all over the world and was surprised after reading the wonderful reviews on here, the front desk staff certainly did not recall my name, no bellman was there to assist in carrying the multiple bags we had. My creditcard was immediately charged the full price of the room for the entire stay as well as 75 dollars a day "incidentals" I had the option of cancelling a day early thru the hospital which I ended up doing as I was released to go home sooner than expected, I was assured the money for the one nights stay plus the 150 incidental charge was already credited however after speaking with my bank and having them check the card it had not been credited, and 3 very brief and not very friendly phone calls later was assured that it has been credited but can take up to 72 hours to show back up in my bank account. The room was nice but overly warm and had a musty smell and all 4 of us woke up with raging headaches the next morning. The one good point is the restaurant while pricy, although they were running a special of 3 courses for $30, the food was excellent and the waitstaff exceptional. When we asked about the shuttle service and would it take us to the hospital we were informed to google the hospital address and find it, we ended up just using our GPS and driving ourselves. Having stayed in similar hotels I was very disappointed I even had one hotel OWNER in Italy go to the store and by milk for my infant, and packed us sandwiches and snacks for day excursions as well as getting us vehicles and reservations THIS is the kind of service I expect when staying at a "top notch" hotel.