This is a property that I have returned to for many years only because of its location.

The good:
The front desk staff has improved in many ways and seems to have learned that being friendly and helpful is a better option than rude and indifferent. Four stars to the staff for the improved attitude.
I will also give the housekeeping staff a positive review for the basics of the room cleaning. They also have improved significantly.
For the first time in all my stay’s I was provided with a bathrobe in the closet. However the first time they cleaned my room I never saw my robe again.
The bad:
This property is directly adjacent to a major freeway. The road noise can be challenging.
My room had a soil mark the size of a dinner plate in the living room. This is a maintenance issue and I cannot fault the housekeeper. The management needs to shampoo carpets regularly. Toiletries are the most basic and I would recommend using your own.
The SPG club room is sad. During my stay, someone twice, set off the smoke detector while cooking toast. You are advised to leave the hotel using the stairs. Many people not knowing it was a false alarm trudged down the stairs. This room is monitored by a very attentive staff member who has been there for several years but he is working with an old setup!
Room Toilet’s are very sensitive. I seem to have problems with them every time I stay.
Elevators are supposed to be keyed off to the floor with your room key. I found one elevator required the key the other did not. This has been like this for years. One of the elevators also has been on its last legs for several years. The doors take a long time to close and the marble floors are cracked and poorly maintained.

The rooms need to be re-done as many guest have mentioned you cannot open th closet doors because the bed is so large for the space in the bedroom.

IWe are SPG members and have been for quite a few years..We have stayed at a number of properties..I chose to stay at the Sheraton Suites in Market Center. We have had to stay at the Suites for a little over a month until my family and I can move into our new loft downtown...The staff members have been extremely courteous and helpful from Daniel who drives the shuttle, to Tamara Harris and Mike Green at the front desk, to the General Manager Michael Stockman.


They have all given the Sheraton brand true value!

Thanks for making our home away from home excellent!

Cheryl and family!

I went to Dallas for 1 day and had to add an extra day. I have to say the price was actually reasonable for the event I went for. The Staff was great as well when I had to changes things around it was no problem. I was able to stay in the same room. The room was nice. coffee was decent in the room. Maid service great!! By the way there was a microwave and refrigerator in the room. I had no problems at all!!!!!!!!

After my previous stay here which wasnt enjoyable, I returned to this hotel to see if any of my previous issues had been addressed... Well, I didnt expect them to have remodeled the entire facility but the attitude of the staff was remarkably different improved! I had one issue during my 10 night stay that was immediately addressed by management. They were responsive and very attentive to my needs. If the entire hotel staff is able to maintain that level of attentitiveness for every customer this hotel will be on the way back to prominence! Thanks to every one for making my stay comfortable and enjoyable!